Sep 15 2021 06:54 AM
Sep 15 2021 06:54 AM
we have the following problem: Using Windows Desktop Client and we have user which are switchting with this client between own and partner organisation.
When they swtich back to own organisation in client they get no new messages.
They have to close the Teams client and restart the client.
Web browser and mobile client have no problem.
We got information from other company, that they have same problem.
Sep 17 2021 12:45 AM
Sep 17 2021 02:51 AM
Sep 17 2021 03:35 AM
Same issue here running 1.4.00.22265 on Mac OSX. My Teams was updated today to this version, however I had the same issue on the previous version.
Sep 19 2021 06:30 AM
same issue - mobile always delivers before desktop then have to restart or log out - also signed in with client guest account like the other @guest9381
Sep 20 2021 02:08 AM
Sep 21 2021 10:14 PM
Sep 23 2021 01:01 AM - edited Sep 23 2021 01:03 AM
issues here too - especially when switching organizations -> browse or edit files -> switching back Org - no new chats, whole chat window loading spinner of death etc. - even in teams web - can receive messages but messages sent do not arrive!
Sep 23 2021 06:30 AM
Microsoft: why haven't you left us any feedback on this issue yet? I'd consider this a major issue.
Sep 23 2021 08:11 AM
Sep 27 2021 07:20 AM
@Marc Mönnikes Same problem here.... this is killing internal and external communication... should we go back to Slack? Anyone who found a workaround? or even better fix?
Sep 27 2021 09:31 AM
Sep 28 2021 06:33 AM
Oct 01 2021 01:09 PM - edited Oct 01 2021 01:12 PM
There are two health advisories for this that could be directly related. Both have been closed.
TM278944 - closed 20 Sep 2021 (this TM includes a post incident report)
TM285554 - closed 21 Sep 2021
Title: Some users can't view chat messages in the Microsoft Teams desktop client
User Impact: Users couldn't see chat messages in the Microsoft Teams desktop client.
More info: To bypass the impact, affected users could have used the Microsoft Teams web app, mobile app, or signed out and back in to the desktop client.
Final status: We developed and deployed a fix to remediate the impact with chat messages and slowness when switching chat windows. We've advised that any user sign out and restart their clients to ensure they have the latest version of Microsoft Teams. Please contact support and file a support case if you are continuing to experiences issues, and we'll resume our analysis of the problem.
Oct 05 2021 02:12 AM
Am also having this issue, finding it irritating as I'm missing messages from other organisations. Only started happening in the last few weeks, was working great until then.
Oct 06 2021 04:29 AM