No incoming video

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New Contributor

I have had Teams meetings the entire year, without problems, but about a week ago incoming video stopped working. It is a just a black screen, sound working. I works SOMETIMES but most often not. One time it worked by maximizing my screen. Occasionally it works with a person that I, in a previous meeting did not see.
I have not changed anything in the setup, graphics card etc.

5 Replies
Can you try do a full logout of the teama client and log back in! Also try to update the client manually! Could also be issues with your graphic card, so update those drivers too.
I’ve heard a similar issue where it started working in full screen! I’d suggest to send feedback to Microsoft through
HELP -> Feedback

Adam

@adam deltingerUnfortunately this did nto help. I did all of the above. And sometiems it works, sometimes not:-(
With Zoom it worls all the time. Extremely irritating.

I have the same issue. It appeared about 10 of June

I am encountering the same issue as well for the last few weeks. When users share screen, I can view their screens, but when they are not presenting, it just shows up as black instead of actual faces. 

Figured it out myself:

In Teams: General Settings -> Disable GPU Hardware Acceleration -> Restart Teams