Jun 14 2021 05:49 AM
I have had Teams meetings the entire year, without problems, but about a week ago incoming video stopped working. It is a just a black screen, sound working. I works SOMETIMES but most often not. One time it worked by maximizing my screen. Occasionally it works with a person that I, in a previous meeting did not see.
I have not changed anything in the setup, graphics card etc.
Jun 14 2021 05:51 AM
Jun 15 2021 02:36 AM
@adam deltingerUnfortunately this did nto help. I did all of the above. And sometiems it works, sometimes not:-(
With Zoom it worls all the time. Extremely irritating.
Jun 28 2021 08:10 AM
I am encountering the same issue as well for the last few weeks. When users share screen, I can view their screens, but when they are not presenting, it just shows up as black instead of actual faces.
Jun 29 2021 08:14 AM
Aug 23 2021 01:57 AM
Sep 28 2021 01:43 AM
Solved too, thanks for the information sharing @NishantTyagi @cameronj86
Apr 06 2022 06:55 AM
I have the same with my new MacBook Pro:
When I restart my computer and enter into a Teams meeting, incoming videos work until I resize the teams window. Then they go white. I can only see the participant videos when I switch to the "Together mode" but not in the "Gallery mode".
I've tried everything suggested, including unchecking the graphics accelerator, logging out completely, deleting and reinstalling Teams - no change and very frustrating
Feb 21 2023 08:59 AM
Had the same issue and re-installing app did not work. What eventually worked for our Surface hub 2s was to:
Go into Settings
Surface
Apps & Features
Locate Microsoft Teams for Surface Hub
Advanced Options
Tapped the RESET button.
After that, the test call had incoming video again. Hope that helps.@StanStar777