Dec 04 2019 04:48 AM - edited Dec 04 2019 05:12 AM
We have just moved to Teams from Skype. Many users who are unfamiliar with Teams are not in the habit of opening the app first thing in the morning or simply leaving it open.
As such it would seem to me that the only way to prompt users into joining a Teams conversation would be to at-mention them. According to the default notification settings this is supposed to generate an email to the user telling them they have been mentioned in a conversation.
This does not seem to be working. I have run tests myself by closing Teams and having a colleague at-mention me but all I get is a banner and no email. My 'Missed activity emails' setting is currently set to 'As soon as possible'.
Dec 04 2019 05:02 AM
Email will only be sent out in case you are inactive in Teams. You getting a banner means you are not and no emails will be sent out!
Dec 04 2019 05:11 AM
Dec 04 2019 05:17 AM
Dec 04 2019 06:06 AM
SolutionDec 06 2019 08:17 AM
@Chris WebbYeah this is not working for me. No notifications coming into email. I left my computer for 30 mins at lunch and received no notifications.
Dec 06 2019 08:36 AM
Dec 06 2019 08:51 AM
@Chris WebbI feel like this functionality was working at one time but is no longer doing so
Dec 06 2019 08:52 AM
Dec 07 2019 09:46 PM
Dec 12 2019 10:54 PM
@Chris Webb I think I got the same issue. I test the "Missed activity emails" with "as soon as possible " and "once every 10 minus", but neither of them work, no email notifications. This was work about a month ago.
Dec 13 2019 12:28 PM
Looks like MS may have fixed this issue:
Dec 13 2019 12:37 PM
Dec 13 2019 12:39 PM - edited Dec 13 2019 12:39 PM
@Chris WebbI figured that was it but you may be right - my tests are still coming up with nothing.
Feb 05 2020 05:17 AM
Seems like this has been resolved.
Aug 13 2021 06:12 AM
Dec 04 2019 06:06 AM
Solution