No dial pad

Super Contributor

Hello Teams Community,


Please i need your help on this


We have a user called Anna who has a license for teams calls (externally) however her dial pad is not showing up.


I have run the scripts to enable the dial pad and it goes through but does not seem to be working

1 Reply
What licenses? The user must have Teams / Phone System / and a dial plan license in order to dial out. You must also go into Teams Admin and assign the user a phone number after the licenses get provisioned (takes 15 or so minutes).