Apr 01 2022 02:51 AM - edited Apr 01 2022 02:55 AM
We use different types of desk phones for customers with Teams Telephone System. The synchronization between Outlook and Teams desktop app on Windows works. But the Teams contacts don't show up on the desk phones. It affects all users, in different companies. It affects providers like Yealink (VP59) as well as Lenovo. Surely it can't be that the most important function of a desk phone doesn't work? Latest firmware updates didn't help. The manufacturer points to Microsoft as it is clearly an app issue and not a manufacturer issue
Apr 06 2022 11:16 AM
Since the community has not yet responded to your post, you might want to seek assistance with other resources that are focused on tech support:
https://support.serviceshub.microsoft.com/supportforbusiness/create
Apr 28 2022 02:19 PM
Aug 29 2022 11:52 AM
Have you found a solution for this? We have the same problem on all of our VP59 phones. Yealink says it is Microsoft. We opened a ticket with Microsoft and it has been a month and they are still trying to look at the issue. No resolution from them.
Aug 29 2022 12:45 PM
@ddkinfotech2435 One of the firmware updates made most (not all) Outlook contacts sync TO phones since this post.
However I agree this is a Microsoft problem. For example, in the teams desktop app I can usually only see one contact number and it's most often the Mobile phone if I have both an Work and mobile phone saved on the contact. This is so poorly done.
We are a small firm and cannot chase down solutions so are just living with the poor contact sync functionality.
Oct 11 2022 11:23 AM
Does anyone have any update on this? We have the Yealink VP59 phones with same issue - cannot sync contacts and also you cannot search for any external contacts. We have opened ticket with Microsoft, reached out to Yealink also.
We received exact same reply from Yealink that you received. Seems like their responses to bugs with Teams is templated and they send the same response to everyone blaming Teams. What I don't understand is that how is it that it works on certain phones and not others.
Jan 19 2023 01:23 PM
Dec 28 2023 02:03 PM
@bmcclain Did you ever figure this out ?
I have a yealink MP58 and I have the same problem.