No Audio for video files in mobile app

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New Contributor

Hi,

I am trying to share the video file from my mobile app using screen sharing, but on sharing the same audio out put is not working in any of the devices. Is that I am missing to enable something in my mobile device, please suggest me with some solutions. But it is working when I share using my desktop by enabling the option "Include system volume". Similar to this option is not visible in the mobile app.

 

Thanks & Regards

Sundar

1 Reply
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I got a solution after some testing. When I share the video file in Teams using mobile app, I understand that head phones should not be connected otherwise the other parties in a call won't be able to listen the audio.