May 19 2020 12:30 AM
May 19 2020 12:30 AM
For video files which have been uploaded into a team or chat, when played back in the Desktop app there is no audio.
Note, audio (mic and speaker) work perfectly in a meeting. It's just the playback of files which doesn't work.
When playing back through a web browser from web Teams or SharePoint, the audio works fine.
I've given Teams a reinstall. Any thoughts on what could be causing this?
May 19 2020 01:31 AM
May 19 2020 01:44 AM
May 19 2020 01:56 AM - edited May 19 2020 02:26 AM
Try the following
1.) Log out of Teams and clear the cache (https://commsverse.blog/2018/09/28/clear-the-microsoft-teams-client-cache/). Log in again
2.) Once logged in ensure that the settings for your device is right through the menu. It could be that another audio device is set, or sometimes Teams doesn't pick it up
Let me know
May 19 2020 02:15 AM
May 19 2020 02:31 AM
May 20 2020 08:40 PM
May 20 2020 08:59 PMSolution
For some reason, I had an app output override in place that was directed to my external audio interface.
Playing with this a bit more, I can see that Teams treats meetings as different audio output to that of playing a file. Hence why I could still hear audio in meetings, but not from files.
Chris, I appreciate your assistance on this anyway.
Oct 10 2020 07:28 PM
The Windows Media Player gets muted when trying to play videos while screen sharing on MS Teams. I am playing a mp4 video. The mp4 video on Win Media Player worked fine both before and after the meeting had concluded. But the Media Player sound button will not un-mute during the meeting MS Teams Meeting. It is very frustrating and embarrassing because I had to reschedule my meeting. Bad for business!
Jan 09 2021 04:20 AM
Jan 27 2023 07:34 AM
I can confirm I am having this same issue. No audio on video playback on Teams iPhone app. Videos work fine when I am on my Windows 10 desktop Teams app. The original file I made is fine (I am the one who uploaded it). When I use the “make it available offline” function to download on the iPhone, I still have no audio. Not only that but I couldn’t find where the file downloaded to. I have also experienced issues where audio in a file downloaded from Teams on my Windows 10 desktop is out of synch, and the frame rate of the file is changed from the original upload (upload from another person). I have uninstalled and reinstalled the app on both devices. I have restarted devices. I am using this app for school purposes to submit documents for review by the team.