New user - did not get activation link

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Visitor

Hi,

 

I am hoping I am in the right place. I just started to use Microsoft Team (downloaded the app, installed, logged in) and now I see the app is waiting for some kind of confirmation. I should have get activation link in my inbox but nothing happened (went through spam folder, too).

 

How long I am supposed to wait? Is it normall? Or am I doing something wrong? My e-mail provider is Microsoft (outlook.com) and I use this E-mail adress in MS Teams.

 

Unfortunately, MS support (chat) is not available and I am not sure if it still works.

 

Thank you for your advice

 

Best regards

 

Jakub

4 Replies
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Hi,

 

When you downloaded and installed Teams client you have to connect it to a Teams service, payed or Free. Do you have a tenant in Office 365 with Teams to connect to or have you created a Teams Free site? Or are you invited to a Teams site?

 

If your organisation don't have Teams activated in Office 365 you can create a Teams Free for up to 300 users.

https://products.office.com/en-us/microsoft-teams/free

 

 

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@Linus Cansby  I registered for the free access to teams following your link but did not get the activation email. Do you know how this can be resolved?

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@SwatiSahni Check SPAM folder first. Can you try to register again? If it say that you already have an organisation try to sign in at https://teams.microsoft.com/

 

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@Linus Cansby  Thanks for your email. I am not associated with an organization, was trying to sign up for the free account using my Microsoft account.  When I sign up I get this screen. There is nothing in my spam folder either 

 

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