New AD User not visible in Teams

Occasional Contributor



We created a new User in the microsoft portal, and gave him a device email address in ressources,

but he is not visible in "add required attendees", Hide from address lists is not active

the user have the license: Microsoft teams in the commercial cloud


same problem on the phone and web teams


2 Replies
Best Response confirmed by ThereseSolimeno (Microsoft)

@gardenzwerg How long have you waited, there can be provisioning delays for a new user in Teams. It's normally 4 hours, but when the service is under load can be longer, sometimes 24 hours.

There is a view in on the users page so you can see if users have been provisioned to Teams yet.


@Steven Collier 

we waiting 24hours, all users before are in teams but this new not, whether we open the user in the cloud or locally, he does not appear in teams