Nested Auto Attendant

Occasional Contributor

good day!

I'm trying to setup a nested auto attendant in teams and struggling with the best way to achieve this.

we have a basic auto attendant setup currently.

1 - Canada

2 - USA

3 - Any other inquiries

 

I'd like to add nesting so that when someone presses 1, we then provide the following options

1 - Sales

2 - Support

3 - HR

 

can someone provide any documentation on how to achieve this?

 

thanks!

2 Replies
Hi Mariam,
I have a similar requirement and want to know if you were able to configure this? If yes, how many levels of nested auto attendants one can set?
Thanks,

Gautam Lakshmiratan
Hello,
I created something like that with 3 auto attendant
First (Main):
1 menu in French Voice App MainFrenchMenu
2 menu in English Voice App MainEnglishMenu
Second (MainFrenchMenu):
1 après vente Person John Doe
2 achats Voice app Call Queue
...
Third (MainEnglishMenu):
1 after-sales Person John Doe
2 puchasing Voice app Call Queue
...

Hope it can help.
Patrick