Nov 12 2019 04:59 AM
Nov 12 2019 04:59 AM
I had a user trying to set up a free Teams account in order to join a meeting hosted by one of our partners. He was unable to do so, getting an error that his email address hasn't been added to our organization's directory.
The problem here is that we've never set up anything with Teams, or anything online that I'm aware of. We don't have Office 365 or hosted Exchange, everything we have is on-premises.
The only people that would have set something up like this is myself (network admin) or my supervisor (VP of Technology) and neither of us have done it. How can I find out who the "admin" of this organization is so I can get this sorted out? I was thinking of evaluating Teams anyway as we're due to renew our Microsoft licensing and if it's a valuable tool I was going to look into options that include that in our pricing.
Nov 12 2019 05:18 AMSolution
Hi @jgrover ,
Either someone in your company has registered the domain or someone outside of your company may have. Either way contact details here of who to phone : -
Click the "Phone" tab - its hard to see.
As someone has registered the domain you won't be able to join teams with emails from your domain unless you take control of this domain and purchase some licenses. You can create a free Teams org if you happen to have another domain users can use :-
Nov 12 2019 08:39 AM
Thanks @Andrew Hodges. I was able to open a support case with Microsoft on the issue. It appears that at some point a user signed up for a trial of some software and used their work email to do so. This created an "unmanaged tenant" in their system for our domain. They're sending me the instructions to do an admin takeover of the tenant which should get me squared away.
Nov 12 2019 10:50 PM
Jan 21 2021 08:39 AM - edited Jan 21 2021 08:39 AM
This is from the email I received from Microsoft Support:
In order to complete the process, you will need access to two different things:
1. An email address for the domain you're trying to take control of where you can send and receive emails.
2. Access to the DNS records associated with the domain.
To become an Admin:
Per the email, the Power BI admin takeover instructions are also found here: https://support.office.com/en-us/article/Become-the-admin-and-purchase-Office-365-for-your-organizat...
I don't know if these steps are still accurate since I did this a couple of years ago, so it's possible some steps changed. Hopefully it helps you out, though.
Feb 02 2021 08:10 AM
@k1s2021 I didn't have a PowerBI account, either. I used those settings to sign up for a free trial which gave me a PowerBI account using an address in our unmanaged tenant. Once I had this account I could go through the rest of the steps to make that account an admin in the tenant by proving ownership of the domain via DNS records.