Need APIs for Poly Teams Rooms -Poly phones registered to Teams F.E CCX 500 & C60

[harsharnvidia]

We recently migrated to Teams and planning to build an internal tool where we can get monitoring (UP & Down) and Quality metrics for the devices registered to Teams or using Teams.

For this requirement, we are searching for APIs for Teams rooms --> Not just MTRs, polyphones registered to Teams F.E: CCX 500 & C60. 

This is the data we need:

• Export of all devices registered (MTRs, Poly Phones & Audio Codes Teams room phones)  to Microsoft Teams
• Up & Down / Offline +Online status of these phones
• Call history, real-time call quality & monitoring data & other quality metrics related to the network.

[#2]

@harsharnvidia 

@Eric Marsi , @Lars Berlau , can either of you assist here?

[#3 · Accepted solution]

Unfortunately there are no publicly documented APIs available for device management. There are APIs for the Teams Admin Center that can be found from the network tab in Dev Tools (F12) but are not publicly documented. As an example, a GET to the below URL will return all devices in the tenant. Rooms, Phones, ETC. https://admin.devicemgmt.teams.microsoft.com/api/v2/devices

Call History is one that I personally have not touched before, but I believe that that is part of the Graph API.

[#4]

@harsharnvidia 

i have used REST API for Poly X Studio version MTRs using https://www.poly.com/content/dam/www/products/support/video/video-os/release-notes/video-os-rn-4-1-1... 

which provides below details. for CCX REST commands are similar to VVX models.

IP Address

MTRName

LANStatus

CAMStatus

MRCAMStatus

MRAudio_stat

ProvisioningStatus

AudioAllowed

Video Allowed

MICStatus

MIC Type

MACAddress

LocalTime

Mute Locked

Muted

Number of MICs Connected

volume

10.X.X.X

Ternate

up

all_up

all_up

all_up

off

TRUE

TRUE

MIC_STATE_GREEN MIC_STATE_GREEN

Polycom Directional Mic Polycom SSL Mic

00e0dbxxxxx

2023-11-21T09:07:26.000+0700

FALSE

FALSE

2

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