My Microsoft Teams Call not going to Nigeria

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New Contributor

My Microsoft Teams Call not going to Nigeria, if I dial any Nigeria number the response is "the number you have dialled has not be recognised, please try again" This issue started in November 2020.

My company IT confirmed there is no restriction on my calling capability.

 

I made no changes to my setting or phone plan, I asked the IT dept to try making a call to Nigeria they had the same issue, and they recommended to check with Microsoft as there is no restriction from the company.

 

2 Replies

@SamuelOdebode Hello,

Can I please suggest checking the below?

 

For possible wider issues:

  • Do you have active calling credits / international calling plan
  • Do you have Phone System license active
  • Check Call Analytics

 

  • Check that it is not just Teams causing the issue. Try making a call on a different service such as mobile to rule out the issue being the Nigerian number.
  • Check SBC provider (if using Direct Routing)
  • To raise a support ticket with Microsoft, log into your Admin Center, go to "Support" then "New service request.

 

Hope you get it resolved.

 

Chris.

@SamuelOdebode 

 

Are you the administrator?  Are you using Microsoft Calling Plans, or Direct Routing?