Music On Hold Support

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New Contributor

hi,

 

I notice that I couldn't configure Music On Hold audio file for the Teams desktop client.  In SFB desktop client, this can be done.  Is Music On Hold support in Teams?  If not yet, is it in development?

 

Thank you.

21 Replies
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This is on our backlog. Don't have dates to share yet but we are looking at it. :) 

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Thank you for the updates, hope to hear the music soon :)
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hello,

Is music on hold available on Teams now?

Thanks

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This why the "feature parity" claim with Skype for Business is false, there are too many things Teams doesn't yet offer from a voice stand point that is prohibiting partners and customers in transitioning Skype for Business Online / on-premises users to Microsoft Teams.

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Yeah, this is something I'd like to see very soon. MoH has a very particular and necessary purpose. I can understand other features not being available and still saying that there is feature parity, but this is one core feature that is needed to say that there is feature parity.

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Any updates on this topic?

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Microsoft answered in a reply to a blog article that Music On Hold is underway (no date), but it will only be default music so you wont be able to select your own music.

 

https://techcommunity.microsoft.com/t5/Microsoft-Teams-Blog/Additional-Voice-Features-for-the-New-Ye...

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@Chua KY holy cow this needs to be implemented, like last year! 

 

How can you have a phone solution when you clients don't know if they get hung up on?

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1st.  Some 3rd party IP (3PIP) phones have built in Music on Hold.  They can be used in Skype for Business mode and signed in to Teams.  And provide hold music for Teams calls (internal, federated, Calling Plans and Direct Routing).  Not a solution for the majority since not a lot of people use desk phones for Teams.  It also doesn't solve the problem when you're using your mobile to answer Teams calls.

 

2nd - Microsoft have been working on MoH and as some said in this thread and others, it would be coming.  Happy to confirm that Microsoft added MoH for Teams to the public roadmap today.  https://www.microsoft.com/en-gb/microsoft-365/roadmap?filters=&searchterms=50796.  Even more happy to confirm that it says it will be out for release in June 2019.  Next month!

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That makes me really happy! I’m looking forward to it! Yeah the desk phone option isn’t an option for most people, I don’t think.
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@Randy Chapman Now Q4 2019.

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And now back to Sept CY2019

https://www.microsoft.com/en-gb/microsoft-365/roadmap?filters=&searchterms=50796

 

Finally breaking the silence :)

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This feature is now live! Phone System will play default music defined by the service when an external call from the Public Switched Telephone Network (PSTN) is placed on hold. This feature works for one-to-one PSTN-to-Teams calls in addition to calls made to a call queue.

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@Deleted I’m not getting MoH for calls going through Direct Routing. Is this available for Direct Routing customers? Is this setting enabled by default?

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@Matt Armstrong i'm getting the same issue. how do we enable music on hold with direct routing? or does this get enabled automatically?

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@LuckyM3 @The_Real_JZ
This should be already available and there is really nothing special to make it work.

I am more interested when custom music will be available also for regular users calls. So far I can see it only for AA and Queues... and also for blind transfer the MoH is not in place yet. 

I was thinking about writing an article about this topic as Microsoft is handling Hold in particular way that might surprise somebody :) 

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@LuckyM3 
https://techcommunity.microsoft.com/t5/Microsoft-Teams/Music-on-Hold-in-Teams-amp-4-seconds-until-Ho...

I tried to summarize what is happening with MoH and On Hold in Teams for PSTN calls. 

Feel free to have a look and test if you can see same behavior for you.

If so and you do not hear the music on side of PSTN/PBX then probably you do not handle Transfer properly on your SBC. 

If you see different behavior then it might be you are on latest ring of release of this feature?

 

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Ok thanks - so my understanding is music on hold within teams has not been implemented. Only implemented for AA and Call queues?

Yes I read your post - the hold and resume button have delays of 1-3 seconds. However this is quite random.

I'm having all sort of issues with Teams direct routing implementation.

First, its the MoH within teams. And the hold and resume button delay. And the consult and transfer - this drops randomly.

Also with the one-way audio when calling AA then to Call queues.