Oct 16 2023 05:31 AM
Oct 16 2023 05:31 AM
Is there a trick to have more than 1 language in as a greeting message? What I do now is:
AA_en-EN with an englisch greeting message, transfer the call to AA_nl-NL with a dutch greeting message -> transfer the call to the callqueue.
It would be awesome if we can use a sort of shortcode in a single greeting message to create a multilanguage message in just 1 greeting message. Like: [en-EN] Welcome to Contoso.com, please hold the line [nl-NL] Welkom bij Contoso.com, een moment geduld alstublieft.
How do you creata a multilanguage Voice environment in Teams?
Oct 16 2023 05:39 AM
Creating a multilanguage greeting message for AutoAttendants and CallQueues can be essential for providing a more inclusive and user-friendly experience for callers who speak different languages. Here's a template for such a greeting message:
"Welcome to [Your Company Name]. We are pleased to offer support in multiple languages to better serve you.
If you know the extension you wish to reach, please dial it now. Otherwise, please stay on the line, and one of our representatives will assist you shortly.
In this example, you can replace the language options and numbers with your specific language choices and corresponding keypress options. This allows callers to select their preferred language for further assistance, ensuring a more user-friendly experience.
Oct 16 2023 05:48 AM
Oct 16 2023 08:17 AM
@BvdL79 Why not have two numbers, one in each region with a different AA in each language, then redirecting people into the same call queues. Dial the German number you hear German, the French number you hear French.
Oct 17 2023 12:39 AM
@Steven Collier well, this specific case is a High School with international students and the customer specifically requested to have the greeting messages in dutch followed by englisch. Not a separate call-flow. I believe that using numerous Auto-attendants specifically for greeting messages is the only option for this scenario. Good thing that the required licenses (resource accounts) are free.
But it would be nice if we can define a language/gender with a shortcode like [en-EN][Male] to have different messages in 1 greeting message. I have submitted this as feedback.
Oct 17 2023 04:18 AM