Jul 01 2021 07:36 AM
Hello all
We have several clients and our own test devices not showing the MTR display names on the front of room or controller display. We have a mixture of Windows 10 Compute based MTR systems running the latest MTR app and Windows 10 versions allowed by MTR.
All devices have been setup as Teams Room systems on Business licenses.
All devices have Exchange accounts and show as signed into Teams Room account and Exchange. Meetings can be completed and invites sent and accepted through the associated Teams admin accounts.
Any suggestions would be welcomed.
Thank you
Jul 01 2021 09:46 AM
@MarkGrimesRSL I've been investigating this and updated my blog post today as I discovered it again on one of my tenants. I can't seem to make any sense of it. Eventually I worked it out, one MTR was on a TAP build of early software which was causing me not to see the display name. No idea why.
Jul 02 2021 02:28 AM
Aug 11 2021 07:43 AM
Hi Guys,
Any updates on this issue.
We are running 4.9.12.0 with Crestron UC-MX50-T hardware and having the same issue.
It seem to go hand in hand with a SKYPE sign in error.
In other words out of our 84 room systems 5 have a skype sign in issue and they also do not show there name.
We have a hybrid setup with a on prem skype server which we still use for a telephony application.
Raised a ticket with support as well.
Aug 14 2021 08:45 AM