MS TEAMS Voicemail not available in Calls settings

Copper Contributor

hi,

the voicemail option should be visible under Calls in Teams settings

JZY3s_0-1659437343474.png

but it isn't

JZY3s_1-1659437364387.png

teams admin console and power shell confirm that voicemail is enabled for the user.

re-login to the Teams - done

reinstallation of Teams - done

 

what else can we do?

 

 

 

 

3 Replies
Could be a delay if the policy has recently been updated. But perhaps you need to work through the Docs article https://docs.microsoft.com/en-us/microsoftteams/manage-voicemail-policies

@ChristianJBergstrom 

 

Hello,

we experience the same problem - and I have just done what you suggested, with adding a new voicemail policy.

 

But nothing changed, still, in the TEAMS / user settings, no voicemail option is shown.

 

Andy other idea?

 

Best wishes,
Michael

 

@MiKoenig1966 

 

Hello,

 

now, I have found the spot where the voicemail can be "switched on" .. :)

 

MS TEAMS Admin Center // VoIP 

Incoming Calls Policies

Managing Global Policies

... Voicemail is available for forwarding incoming Call ... set this to active !!!

 

 

Best wishes,
Michael