May 01 2020 05:22 PM - edited May 01 2020 06:29 PM
I am a MS fan for the most part, but you guys need to fix this Teams video quality issue. Our teams have been using it for weeks now and people are regularly getting blurry and poor audio / video quality. We have been pushing people to Teams for the collaboration, etc, but they are pushing back to use Zoom. Here is a video I put together showing this issue. Please MS fix this asap.
May 01 2020 05:45 PM
May 01 2020 06:15 PM
May 01 2020 06:45 PM
@jsquaredz In a test late last night with backgrounds if I was the only one in the meeting my onscreen image was lower res and background was super low res but as soon as I connected another user a few seconds later the image for both remote and myself was much sharper, I'd say probably 1080p.
Be sure someone hasn't played with meeting policies too. When I looked into it my user, probably me in testing and got side tracked, was set to a lower bandwidth policy.
May 01 2020 07:13 PM - edited May 01 2020 07:13 PM
@LorenBx Thanks for responding. I actually made this video after a day of terrible quality meeting video chats. Video was poor and audio was choppy.
May 03 2020 01:27 AM
@jsquaredz Just a heads up that besides your own configuration this is most likely due to the "Awareness of Microsoft 365 temporary feature adjustments" due to the extensive increase of cloud services. For Teams one of the adjustments involved 'reduced video resolution'. I haven't noticed an update regarding this since the previous message (MC207439) so as far as I know it's still reduced.
Jul 24 2020 10:03 AM
@ChristianBergstrom I have been urging my dept to switch to teams. In my demo, the video was lagging. What a terrible first intro for them, as Zoom works flawlessly.
Jul 24 2020 12:17 PM
Sep 30 2020 02:35 PM
@jsquaredz It's now almost october 2020. Is your video quality in MS Teams still poor? Mine is. Did you find a solution?
Sep 30 2020 02:56 PM
@Paulo247 @jsquaredz and all: There are a couple of Uservoice items listed here for this topic. I encourage you to find the one that applies to your situation (or add a new one) so others can also vote for these improvements: https://microsoftteams.uservoice.com/
Sep 30 2020 04:57 PM - edited Sep 30 2020 05:00 PM
@jsquaredz I've discovered that my webcam (Microsoft LifeCam Studio) was the primary reason my video was bad. It turns out it was back focusing terribly (focused behind me by at least a foot or two). I know for some this is not the issue, but be sure your webcam is working right. Turns out there are quite a few people apparently having focus issues with Microsoft webcams. I discovered it by using the Windows 10 Camera app and doing some testing.
The way to test, if your camera isn't fixed focus, is to put your hand about 6 - 10 inches from the camera, wait for it to try to focus, move the hand back another six inches and repeat. Observe the focus process. No matter where, except far away, the focus perfect for a moment but would lock in position out of focus.
Since webcams are in short supply I used a Canon - VIXIA HF R800 with a USB HDMI capture adapter and my video is much better now.
Sep 30 2020 05:01 PM
Sep 30 2020 05:11 PM
Sep 30 2020 05:14 PM
Sep 30 2020 06:21 PM
@jsquaredz Hm, so no solution yet. That's pretty bad. And just to be sure: my camera quality is, such as yours, also perfect when using Zoom or Windows 10 Camera app. So this definitely is a MS Teams issue. But that was already clear, I guess.
I've read a lot about this issue. But have I missed something? Are there any settings in MS Teams or the Office or Teams Control Center that I may have overlooked?
Sep 30 2020 06:28 PM
Oct 01 2020 02:30 AM
@jsquaredz Thanks. So there's nothing more to do than just wait until MS fixes the issue?
Oct 24 2020 01:28 PM
@jsquaredzI just installed Teams on Windows 10 pro and video is blurry. Zoom, FB, and other video apps it is pretty sharp. I am using a Logitech 922 PRO HD Stream. My workstation has plenty of resources on a 500mbps FrontierFiOS connection.
Jan 22 2021 12:16 AM - edited Jan 22 2021 12:19 AM
The same issue! We made, and make a lots of meetings. We have MS accounts in our organisation (120+ user). We usually use the MS TEAMS, but we use sometimes Zoom. Your video show our error! Exactly the same problem.... We have a 4K event camera with 1000Gbit internet connection. And the TEAMS video quality is around 480p. TERRIBLE!!! But the Zoom (what use the same camera and internet) working fine. Like a pro app. I tried to figured out, what is the problem. I tried to use just the camera app in Windows10. But it is working fine, so it isn't a driver problem. The resoult is the same: the problem is in the TEAMS system.
Dec 31 2021 01:18 AM
Solution[SOLVED]
I called with microsoft. The problems could be solved when you deleting the cache of Teams!
o Close Teams (dont forget the background process)
o Go to %appdata%\microsoft\teams
o Delete all files and folders here
o Start Teams again
The preview stays very bad quality, but when a call is made, the other end has "better" video. But it will be max 720P in teams.