MS teams video freezing frequently but audio is able to hear

[mullaubedulla88gmail]

one parent is facing issue in teams

Frequently during the meetings say 5-10 times every 15 minutes your videos will freeze and I will only hear audio. Sometimes the video will start after 5 seconds but will frequently stay frozen and I will have to rejoin.

Any solution to be appreciated

Thanks

[#2]

Are you having these with several calls with different people or just one parent having these issues on a call with you?