MS Teams subsidiary no video call button

%3CLINGO-SUB%20id%3D%22lingo-sub-2204730%22%20slang%3D%22en-US%22%3EMS%20Teams%20subsidiary%20no%20video%20call%20button%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-2204730%22%20slang%3D%22en-US%22%3E%3CP%3EGoodmorning%20everyone%2C%20i%20got%20a%20strange%20issue%20in%20one%20of%20our%20subsidiary%20Teams%20environment.%20Long%20story%20short%3A%20there%20is%20no%20video%20call%20button%20in%20Teams%20chat.%20Not%20on%20Windows%2010%20desktop%20nor%20on%20mobile%20phones...%3C%2FP%3E%3CP%3EIn%20my%20environment%20there%20is%20but%20i%20can't%20call%20them%20either%2C%20they%20don't%20even%20see%20the%20call%20coming%20in.%3C%2FP%3E%3CP%3EI%20checked%20all%20configuration%20a%20multiple%20times%20now%20and%20only%20found%20this%20in%20MS%20Teams%20log%3A%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CPRE%20class%3D%22lia-code-sample%20language-applescript%22%3E%3CCODE%3E2021-01-14T08%3A43%3A05.180Z%20Inf%20UserAppsStore%3A%20Skipped%20calls%20app%20with%20isFirstParty%20as%20false%26nbsp%3B%5BcallTab%5D%0A2021-01-14T08%3A43%3A05.180Z%20Inf%20UserAppsStore%3A%20Skipped%20calls%20app%20with%20isFirstParty%20as%20false%26nbsp%3B%5BcallTab%5D%0A2021-01-14T08%3A43%3A05.180Z%20Inf%20callingSupportService%3A%20Calculated%20isPSTNCallingAllowed%20with%20the%20following%20flags%3A%20%7B%22isCallingAllowed%22%3Anull%2C%22isSfbCloud%22%3Atrue%2C%22isEvEnabled%22%3Anull%2C%22disableCallingForHybridVoice%22%3Atrue%2C%22pstnType%22%3A%22OnPrem%22%2C%22isBusinessVoicePath%22%3Afalse%2C%22isByotEnabled%22%3Afalse%2C%22allowWebPSTNCalling%22%3Anull%2C%22enableAllowWebPSTNCalling%22%3Atrue%2C%22isWeb%22%3Afalse%2C%22result%22%3Anull%7D.%20Old%20state%3A%20null%2C%20Current%20state%20null%0A2021-01-14T08%3A43%3A05.180Z%20Inf%20callingSupportService%3A%20Calculated%20IsCallingAllowedChanged%20with%20the%20following%20flags%3A%20%7B%22isCallingEnabledByTenant%22%3Anull%2C%22isOneToOneCallingEnabled%22%3Atrue%2C%22isCallingSupportedEnvironment%22%3Atrue%2C%22isCallingAllowedInVdi%22%3Atrue%2C%22result%22%3Anull%7D.%20Old%20state%3A%20null%2C%20Current%20state%20null%3C%2FCODE%3E%3C%2FPRE%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-2204730%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3ECalling%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EMeetings%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EMicrosoft%20Teams%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3ESettings%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E
New Contributor

Good morning everyone, i got a strange issue in one of our subsidiary Teams environment. Long story short: there is no video call button in Teams chat. Not on Windows 10 desktop nor on mobile phones...

In my environment (and other subsidiaries) everything works fine but i can't call them either, they don't even see the call coming in.

I checked all configuration a multiple times now and only found this in MS Teams log:

 

Just read all forums on the internet en found some settings to check but every settings seems to be correct. I have no idea what to do now so started this discussion. 

 

2021-01-14T08:43:05.180Z Inf UserAppsStore: Skipped calls app with isFirstParty as false [callTab]
2021-01-14T08:43:05.180Z Inf UserAppsStore: Skipped calls app with isFirstParty as false [callTab]
2021-01-14T08:43:05.180Z Inf callingSupportService: Calculated isPSTNCallingAllowed with the following flags: {"isCallingAllowed":null,"isSfbCloud":true,"isEvEnabled":null,"disableCallingForHybridVoice":true,"pstnType":"OnPrem","isBusinessVoicePath":false,"isByotEnabled":false,"allowWebPSTNCalling":null,"enableAllowWebPSTNCalling":true,"isWeb":false,"result":null}. Old state: null, Current state null
2021-01-14T08:43:05.180Z Inf callingSupportService: Calculated IsCallingAllowedChanged with the following flags: {"isCallingEnabledByTenant":null,"isOneToOneCallingEnabled":true,"isCallingSupportedEnvironment":true,"isCallingAllowedInVdi":true,"result":null}. Old state: null, Current state null

 

 

 

1 Reply

Anyone who knows what triggers this ussue? Please help me out!