MS Teams Rooms - Scheduled Meetings does not appear on screen to join.

Occasional Contributor

Hi!

I created a room as a resource account "Room" and then designated it as a "Microsoft Teams Rooms Standard". Then I log into my Lenovo Hub 500, but when I invite this room, the meeting is not displayed on my screen to press "Join".

This is very common, I don't know what the cause is.

Some people claim that using an "E3" license or "User" account, even both, can cause this type of scenario. But some are using their user account, for example.

Does it happen to all of you? What do you do to fix this?

Sometimes for me it's because the computer's time wasn't right.

Also, sometimes when I log into the browser or Teams app in Room's account, I can see the invitation.

8 Replies

@VictorHDO 

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@ThereseSolimeno Any updates from the tech team regarding the issue that the meeting lists are not showing up on the screen? Appreciate any feedback. 

 

Thanks

@VanjoeHernandez I would suggest there was something incorrect in how the room was set up in exchange, there hasn't been any known issues with TMR showing meetings, as that's their primary function.

@Steven CollierI  just added a resource and assigned a Teams Room Premium license. No additional configuration. 

@VanjoeHernandez Are the appointment appearing in the accounts calendar, have they been accepted by the room? Is the TMR successfully authenticating to Exchange?

 

There really are very few parts to how a TMR shows meetings. It calls the accounts calendar to bring back the calendar and shows them. If it's not showing anything then it's either not able to authenticate or there are no appointments.

Yes, I was able to see the meeting list in the room calendar outlook account. I also got a confirmation that all the meeting set was accepted.

@VanjoeHernandez I would look in the Azure AD sign in logs for the rooms user account, and see if it's failing to authentication to Exchange Online, if that's where your resource mailboxes are being held.

I know if Modern Auth is turned off on our systems they have trouble pulling the calendar. Any chance that's the case?