07-28-2020 06:16 AM
07-28-2020 06:16 AM
07-31-2020 04:31 AM
@PDostiyarWe are seeing the same thing occur here, but it's not happening for everyone. We do not have a solution yet to get it to stay enabled.
07-31-2020 05:22 AM
@ccjeanty We had a similar case with a few internal folks and it seems that Office apps that are running (Outlook, Word, Excel, PowerPoint, OneNote, etc) may interfere and prevent the setting from saving. So, if you have any of them open...close them first. Then make the change in your Teams client to enable multi-window meetings.
Worked for us.
07-31-2020 06:13 AM
08-03-2020 04:11 PM
@Trevor Miller Thanks for the tip, unfortunately, the setting still didn't stay after trying that.
08-04-2020 12:19 PM
I too am having this issue. I have tried multiple ways to try and get the setting to stick, however nothing is working. @PDostiyar
08-04-2020 01:45 PM
I turned off all MS products, went into Task manger ended all MS looking process, went to teams and checked . "turn on new meeting experience" and now have access to the new Team functions.
08-05-2020 08:18 AM
@Vince_Lunetta_1962I've tried this possible fix and it does get the new meeting experience to work, however when I log out of Teams and sign back in, the settings revert again.
08-09-2020 08:33 AM
@PDostiyar : I have the exact same behavior. When quitting Teams (or ending the task from Task Manager), the setting remains in place. But as soon as you log out and then back on, the setting becomes unselected.
I have tried closing down all Office apps (in fact, I have tried killing all the tasks I could in the Task Manager) before make changes to the Teams settings, but that hasn't changed a thing.
I am using, according to Teams "About" option: Microsoft Teams Version 1.3.00.19173 (64-bit). It was last updated on 7/29/20
08-09-2020 08:59 AM
So I investigated a little more and it looks like the configuration setting for this option is found in %APPDATA%\Microsoft\Teams\desktop-config.json. When enabling the New Meeting Experience setting, the appPreferenceSettings.callingMWEnabledPreferenceKey member is set to True.
When ending the task or when logging out of Teams, the setting remains set to true.
When you log back on (after a log out), the setting in the JSON config file does not change but if you go into Settings again, the option is unticked (even through the config still has the option set to True).
I am wondering if perhaps this is due to the fact that I run Teams on my personal machine (where I log into Windows using my personal account) while my Teams application is logged on using my professional account. Perhaps this throws off Teams' parsing of its config file.
08-10-2020 01:55 PM
Well first of all Thanks @Filipus24
you have gone far in this research and great outcome from the efforts you did in search and I am sure the profile on that machine being personal/local but not connected to Azure AD or local AD could be the root cause for this issue, As I did check mine on the corporate machine and all seems exactly what you mentioned.
you have nailed it, great job!
08-10-2020 02:38 PM
@PDostiyar : thanks for the praise but I am afraid it is undeserved. I ran a few additional tests on my corporate laptop, on which I log on using my corporate account, which is the same as Teams, and the same behavior occurs. Logging out of Teams and then back on changes the setting just like it does on my personal PC.
So I guess the answer for now is: if you want to quit Teams, don't log out, just kill the task.
We're a software company, and if my software behaved that way, I would rush out an update because it looks soooooo unprofessional, but in the meantime, hey, whatever works, right? :\
08-14-2020 10:50 AM
08-14-2020 04:32 PM
@ think this is the expected behaviour as of now. The tick box remains if you quit. However if you log out if is unticked. It looks like they are switching it on by default soon as the updated information on the new Teams calling and meeting experience states
08-21-2020 02:48 AM
Had same issue after Office Update. Setting not staying. Closed all Office APPs, logged out of Teams then exited Teams APP. Only then New Experience stayed.