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New Contributor

Hello ALL,

 

I have an issue with MS Teams, i am unable schedule a meeting from the outlook and getting the error aatched screen shot.

 

Error Message: Sorry, you need to sign out of team and sign in again vefore you can schdeule your meeting. If the problem persist, please contact your support team.

 

Highly appriciated your response or sloution..!!

 

Regaards'

 

PraveenKumarTeams Meeting error.PNG

22 Replies
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Just asking, have you tried log out/ in of teams? (Not just close it) - and restarted outlook?

Adam
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Hello Adam,

 

Yes i have tried to logout from teams and login back and tried to restarted the machine but no luck.

Outlook Version: office 2016

Teams Version: 1.2.00.1758 (64-bit).

 

Note: It's working on web(i am able to schedule a Team web meeting) but have problem with my Outlook only.

 

Praveen

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Okay :)
I’m not aware yet of any issues!
Could you try see if there are any updates to office or do a repair and see if that helps?
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when you do your sign out, make sure Outlook is closed, and check Task Manager > Details that outlook is fully closed. Then go to Teams, sign out, sign in, and then launch Outlook.

Also, assuming your Primary account setup in Outlook is the Same account being used by Teams?
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Hello Chris,

 

I have tried that but no luck. Even I have restarted my machine and Logged into the Team first then logged into the Outlook and tried still no luck.

 

Primary account for both cases is same.

 

I have done the quick repair and full repair and I have Uninstalled the MS teams and reinstalled as well.!!

 

Please let me know apart from this What else need to be done here?

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@Chris Webb Hi any update on this if there is a workaround to get rid of that error and get it to work?Thanks

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@Praveen Kumar The only thing I found that might be helpful to resolving this issue is this known issue documented by Microsoft about using the Teams add-in and using MFA-  "To use the Outlook add-in, you must sign in to Teams using multi-factor authentication (MFA). If MFA fails halfway through the sign-in process, you'll still be able to sign into Teams, but you'll get an error message when you try to use the add-in."

 

Let me know if that helps!

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@Praveen Kumar i am also facing the same issue.is there any way to resolve this issue.

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Hello Raghu, The Teams Outlook Add-in requires users to sign-in to Teams using Modern Authentication. If a user does not use this method to sign-in, they’ll still be able to use the Teams client but will be unable to schedule Teams online meetings using the Outlook add-in. Users can rectify this by doing the following: • If Modern Authentication is not configured for their organization, they should ask their IT Admin to configure Modern Authentication. • If Modern Authentication is configured, but they cancelled out on the dialog - they should re-sign-in using multi-factor authentication. You can also use the below link as a reference for the above statement. https://techcommunity.microsoft.com/t5/Microsoft-Teams-Blog/Now-available-Outlook-add-in-to-schedule... As mentioned above these are the prerequisites for scheduling Teams meeting in outlook. So we need to set up modern auth in our environment or fix it, if there are any issues going on with that. Please let me know if you have any questions/concerns. Regard's, Praveen Kumar
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@Praveen Kumar we are experiencing the same issue with for now only 1 of our users

  • logged in logged out
  • created new user profile
  • installed actually a complete new machine for our user
  • ran outlook repair
  • remove the addin and insert it back
  • reinstalled office
  • ran the app in safe mode
  • reset navpane

still to no avail. It would be nice if this could be solved. 
It's very detailed. When our user edits a meeting the send update button provides this error
From Teams it can be done and just saving the edit can be done. but the invitees cannot be updated. 

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@Sarnst 

We actually have the same problem with only one user. Other users are working fine.
Currently I'm trying it with another client to specify the issue. Will update as soon as i have new information.

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Same issue here with a single user. We recently changed the MFA device for this user -- not sure if that's related to the problem. The user is not getting prompted for MFA when logging into Teams or Outlook though.

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@David Schrag we had this same issue

and resolved it. Here are the steps we took:

 

 - Remove the Teams Add-in from Outlook (if you cannot add it back, then you did it right)

 - Uninstall Teams

 - Reboot

 - Install Teams

 - Launch Teams and let it completely load up

 - Launch Outlook 

 - Test (you may have to close outlook and teams again... open teams up first, let it load and then open Outlook)

 

Let me know if this works for you as it did for us... we did everything including the full wipe of all cache.  Good Luck!

 

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@Praveen Kumar I was able to create meetings and see calendar on both the desktop app and the webapp after I did the MFA authentication on the office portal and then on MS Teams desktop app, the user recently changed his password, and that came along the issue.

 

Hope this helps.

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@Amie McClendon Had the same issue on my computer this morning. (The first time I've tried to host a Teams meeting. Two other people in the office do not have this issue.

I *am* the tenant administrator.

Removed teams, rebooted, installed and launched teams. Prompted and provided 2FA.

I then have to close Teams as every time I launch outlook, if Teams is already running, Outlook detects that one of my pst files - the internet calendar subscriptions.pst is corrupt.  No idea why this occurs but it's been doing this for several years with the same issue when Skype was also installed.

Launched outlook again.

Attempted teams meeting - unfortunately the same error message shows up.

Outlook Version Microsoft Outlook for Office 365 MSO (16.0.12228.20322) 64 bit click to run on the monthly channel

Teams Meeting addin is at \AppData\Local\Microsoft\TeamsMeetingAddin\1.0.19252.2\x64\Microsoft.Teams.AddinLoader.dll

Teams version 1.2.00.27559 64 bit.

Interestingly, the version of Teams is older than a couple of other computers (1.2.00.32462) but checking for updates says I'm on the latest version

 

I've opened a ticket with Microsoft support as this really is weird.We closed outlook and teams, removed hkcu\Software\Microsoft\Office\16.0\Outlook\Addins\TeamsAddin.Fastconnect

 

Removed the following directories from Teams

%AppData%\Microsoft\teams\application cache\cache

  • %AppData%\Microsoft\teams\blob_storage
  • %AppData%\Microsoft\teams\databases
  • %AppData%\Microsoft\teams\cache
  • %AppData%\Microsoft\teams\gpucache
  • %AppData%\Microsoft\teams\Indexeddb
  • %AppData%\Microsoft\teams\Local Storage
  • %AppData%\Microsoft\teams\tmp

 

Issue still occurs. 

I can go into the calendar menu in Teams and create a new meeting which will be my workaround for now. I can also join a Teams meeting by clicking the link in the outlook email or by clicking the Join Meeting button in the toolbar in outlook. The only functionality missing is the creation of the Meeting in Outlook. For now, the Teams meeting in Calendar is probably the easiest work around for me.

I will update when I get a resolution from Microsoft support.

 

My password hasn't changed (very) recently so it's not cached credentials at all.

 

As a side note, I hate it when error messages say "See your administrator" with no further information when I am the administrator. Its even worse when it's a long error message with no ability to copy/paste the dialog into a search engine of choice. At the very least it should have a user friendly error message with more technical details in a show more details panel.

 

 

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@Andy Helsby 

Hello, 

 

unfortunately I haven't found a solution for this issue. The customer and I just gave the user a new notebook, mostly because we were investing too much time in solving the issue.

 

If someone solved this problem, please let us know.

 

Best regards

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@IWTuHo 

We actually tracked it down to *something* in my roaming profile. When I rebooted into my machine off the corporate network, I used the cached profile and had no problems. When I came back into the office, the issue reoccured, but oddly enough after creating a teams meeting for the second time. The first one worked.

By blowing away the roaming profile, the problem was fixed. It's a pretty drastic solution but beats getting a new computer (which wouldn't fix the issue if you had a roaming profile).

Logs were sent to microsoft so we'll see if they find out the actual cause.

 

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Well Microsoft were unable to troubleshoot the issue based on the logs that I had provided. Wiping out the roaming profile fixed the issue. 

Due to the inconvenience this causes (way too many apps to reconfigure, chrome profiles to recreate etc, I wouldn't necessarily recommend this as a good solution for users - Using owa or Teams to create meetings may be a better workaround. However if there is one thing corrupt in a roaming profile there may well be others!

 

 

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Thanks Andy, had the same issue and blowing away the roaming profile fixed my issue.
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Spoiler
 

Hello everyone,

 

I have found a different solution for this problem that worked beautifully.

Just remove the existent Outlook profile and create a new one. Close Teams completely, sign out, re-open, sign back in. Re-open Outlook and wait until Teams add-in is installed.

All working fine now and able to create Teams meeting without getting that sign out sign in message anymore. 

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I've had the same issue.  i've tried everything.  one way it works is to use the calendar w/in teams - then i can create/setup/join a teams meeting. @Praveen Kumar 

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This issue is starting to happen a lot in our environment. I'm not sure if its related to our workforce working remote now or not. But blowing away profiles isn't really an ideal fix here.