Feb 11 2019 11:31 PM
Feb 11 2019 11:31 PM
I have an issue with MS Teams, i am unable schedule a meeting from the outlook and getting the error aatched screen shot.
Error Message: Sorry, you need to sign out of team and sign in again vefore you can schdeule your meeting. If the problem persist, please contact your support team.
Highly appriciated your response or sloution..!!
Feb 11 2019 11:38 PM
Yes i have tried to logout from teams and login back and tried to restarted the machine but no luck.
Outlook Version: office 2016
Teams Version: 1.2.00.1758 (64-bit).
Note: It's working on web(i am able to schedule a Team web meeting) but have problem with my Outlook only.
Feb 11 2019 11:41 PM
Feb 12 2019 02:02 PM
Feb 12 2019 06:57 PM - edited Feb 12 2019 07:03 PM
I have tried that but no luck. Even I have restarted my machine and Logged into the Team first then logged into the Outlook and tried still no luck.
Primary account for both cases is same.
I have done the quick repair and full repair and I have Uninstalled the MS teams and reinstalled as well.!!
Please let me know apart from this What else need to be done here?
May 01 2019 07:34 AM
@Praveen Kumar The only thing I found that might be helpful to resolving this issue is this known issue documented by Microsoft about using the Teams add-in and using MFA- "To use the Outlook add-in, you must sign in to Teams using multi-factor authentication (MFA). If MFA fails halfway through the sign-in process, you'll still be able to sign into Teams, but you'll get an error message when you try to use the add-in."
Let me know if that helps!
Aug 06 2019 08:10 PM
Oct 16 2019 07:21 AM
@Praveen Kumar we are experiencing the same issue with for now only 1 of our users
still to no avail. It would be nice if this could be solved.
It's very detailed. When our user edits a meeting the send update button provides this error
From Teams it can be done and just saving the edit can be done. but the invitees cannot be updated.
Oct 24 2019 02:17 PM
Same issue here with a single user. We recently changed the MFA device for this user -- not sure if that's related to the problem. The user is not getting prompted for MFA when logging into Teams or Outlook though.
Nov 01 2019 11:55 AM
@David Schrag we had this same issue
and resolved it. Here are the steps we took:
- Remove the Teams Add-in from Outlook (if you cannot add it back, then you did it right)
- Uninstall Teams
- Install Teams
- Launch Teams and let it completely load up
- Launch Outlook
- Test (you may have to close outlook and teams again... open teams up first, let it load and then open Outlook)
Let me know if this works for you as it did for us... we did everything including the full wipe of all cache. Good Luck!
Nov 25 2019 03:14 PM
@Praveen Kumar I was able to create meetings and see calendar on both the desktop app and the webapp after I did the MFA authentication on the office portal and then on MS Teams desktop app, the user recently changed his password, and that came along the issue.
Hope this helps.
Dec 10 2019 07:27 AM
@Amie McClendon Had the same issue on my computer this morning. (The first time I've tried to host a Teams meeting. Two other people in the office do not have this issue.
I *am* the tenant administrator.
Removed teams, rebooted, installed and launched teams. Prompted and provided 2FA.
I then have to close Teams as every time I launch outlook, if Teams is already running, Outlook detects that one of my pst files - the internet calendar subscriptions.pst is corrupt. No idea why this occurs but it's been doing this for several years with the same issue when Skype was also installed.
Launched outlook again.
Attempted teams meeting - unfortunately the same error message shows up.
Outlook Version Microsoft Outlook for Office 365 MSO (16.0.12228.20322) 64 bit click to run on the monthly channel
Teams Meeting addin is at \AppData\Local\Microsoft\TeamsMeetingAddin\1.0.19252.2\x64\Microsoft.Teams.AddinLoader.dll
Teams version 1.2.00.27559 64 bit.
Interestingly, the version of Teams is older than a couple of other computers (1.2.00.32462) but checking for updates says I'm on the latest version
I've opened a ticket with Microsoft support as this really is weird.We closed outlook and teams, removed hkcu\Software\Microsoft\Office\16.0\Outlook\Addins\TeamsAddin.Fastconnect
Removed the following directories from Teams
Issue still occurs.
I can go into the calendar menu in Teams and create a new meeting which will be my workaround for now. I can also join a Teams meeting by clicking the link in the outlook email or by clicking the Join Meeting button in the toolbar in outlook. The only functionality missing is the creation of the Meeting in Outlook. For now, the Teams meeting in Calendar is probably the easiest work around for me.
I will update when I get a resolution from Microsoft support.
My password hasn't changed (very) recently so it's not cached credentials at all.
As a side note, I hate it when error messages say "See your administrator" with no further information when I am the administrator. Its even worse when it's a long error message with no ability to copy/paste the dialog into a search engine of choice. At the very least it should have a user friendly error message with more technical details in a show more details panel.
Dec 16 2019 04:12 AM
unfortunately I haven't found a solution for this issue. The customer and I just gave the user a new notebook, mostly because we were investing too much time in solving the issue.
If someone solved this problem, please let us know.
Dec 16 2019 05:25 AM
We actually tracked it down to *something* in my roaming profile. When I rebooted into my machine off the corporate network, I used the cached profile and had no problems. When I came back into the office, the issue reoccured, but oddly enough after creating a teams meeting for the second time. The first one worked.
By blowing away the roaming profile, the problem was fixed. It's a pretty drastic solution but beats getting a new computer (which wouldn't fix the issue if you had a roaming profile).
Logs were sent to microsoft so we'll see if they find out the actual cause.
Dec 17 2019 06:06 AM
Well Microsoft were unable to troubleshoot the issue based on the logs that I had provided. Wiping out the roaming profile fixed the issue.
Due to the inconvenience this causes (way too many apps to reconfigure, chrome profiles to recreate etc, I wouldn't necessarily recommend this as a good solution for users - Using owa or Teams to create meetings may be a better workaround. However if there is one thing corrupt in a roaming profile there may well be others!