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November 09, 2021, 08:00 AM - 12:00 PM (PST)

MS Teams - Issues Accessing Teams on Other Tenants

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New Contributor

At our organization, we have MS Teams disabled for our tenant.  We have a number individuals that have been invited to join MS Teams created on other tenants using our organization account.  We always have issue trying to get logged into MS Teams to access these teams on the other tenant.

 

We get a message in the Desktop client that reads "You're missing out! Ask your admin to enable Microsoft Teams".  It then has two buttons for "Sign up for Teams" or "Use a different account".  Sometimes there is a box that will appear to select the tenant where the team is we were invited to - but generally it's not listed there - leaving us stuck and unable to access the team.

 

How can we get the box to re-appear consistently so we can choose the tenant that contains the team we were invited to as a guest?

 

8 Replies
That's something you should address with your IT support folks.

@Vasil MichevWe are trying to understand how MS Teams is intended to work in this setting where it is enabled on the primary tenant, but has access to teams on guest tenants.  We are getting inconsistent results in our testing.

Does anyone else out there have any thoughts or insight as to how this is suppose to work?

@aaronaxelsen We can see if any of these other experts can assist, but you can also reach out to answers.microsoft.com for personalized tech support service.

@Vasil Michev @adam deltinger @ChristianJBergstrom @Steven Collier  - this user is a member of their company's IT support team and is looking for additional guidance.  Can you recommend other IT Professional resources for him?

@aaronaxelsen Difficult to explain the intermittent behavior not knowing all details but "Teams must be enabled on a guest's home tenant for guests to be able to sign in and use Teams as a guest on another (resource) tenant."

https://docs.microsoft.com/en-us/microsoftteams/troubleshoot-guest-access#if-your-guests-are-seeing-...

@aaronaxelsen How have you disabled Teams? Via the licenses, using CA, or some firewall rules. I've seen companies where Teams license is not currently enabled and no had an issue being a guest in other tenants.

Interesting, then I suppose it could be related to the inviting org's licensing as guest licenses are counted against them. It would at least explain the intermittent behavior.

I believe that we currently have it disabled via the license.