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MS Teams installation failure to a white screen

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Occasional Visitor

I have successfully deployed Teams on about 8 systems all Windows 10 in various offices. I have recently run into two systems in my Riverside Office that fail when I attempt to install. They fail to a blank white screen. I was able to get another system in that office to successfully install and created a second profile on one of the systems and was able to get the install to complete in the test profile. Yet, I am still not able to install Teams on these two systems. Teams via the web client works on both systems. HELP!!!

4 Replies
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I think you need to raise a support ticket.
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You should solve the problem running MS Teams app with compatibility mode for Windows 8.

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This fix my issue on my Lenovo w520 with the default Windows 10 OS from pxe boot setup.
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@Chris McCann 

I too have this issue.  Only some machines.  I rolled out a couple dozen Dell Latitude 5590 laptops to a group of people.  The first dozen or so installed just fine with Office 365 Business Professional.  We do not have an Azure subscription, only Office 365 Business.  So we accept the limited, but still seemingly usable domain rights ability.  However, on the setup of a new machine with the first login directly to an Office 365 Business Pro account, everything works fine but Teams.  The first launch goes directly to a white window and will not complete.  This worked before a month ago, but now doesn't.  I even took a machine where the account and Teams were working just fine (employee termination, so freed up the machine...), did a factory reset on that machine and now Teams doesn't work.  So something changed with Teams lately that seems to be causing this.  We've tried all the well known solutions, and none of them work.  The video driver changes do nothing, and the compatibility settings do nothing.

 

I'm testing now to see if there is a local account admin rights thing that may be needed.  Since we don't use Azure Subscriptions, the approach to this is only via local machine.  So that makes it quite difficult to setup a new machine if I have to create local admins first then the O365 user account.  If that turns out to be the problem after all.  I'm approaching it this way because the Teams install does seem to require an "all user" setup needing local admin ability, which the O365 account approach may not give correctly to do this.  I'll try to post back here if that's the case.

 

UPDATE:  Yes, a machine setup with only an Office 365 Business Premium account as the login from the beginning will make the Teams app fail to setup.  You must have local admin rights setup outside of the Office 365 Azure limited setup.  Come on Microsoft!  Really?!?!

 

Anyone else have any ideas?

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