MS Teams had this notification message "We ran into a problem. Reconnecting…" both in Desktop/Web

[Dennis Serrano Creencia]

Hi,

I'm an IT Support and just recently I received many tickets about MS Teams having this notification "We ran into a problem. Reconnecting…" 

This notification is recurring every 15 to 20 minutes and will be reconnected around after 5 minutes. I am supporting users globally so I'm sure that this is not device related problem.

I tried to sign out, uninstall MS Teams, restart the device, install the latest version from web and sign in. But still no luck.

Is there currently MS Teams issue right now?

Thanks!

[#2 · Accepted solution]

Yes! There are problems right now with the Teams service! There is a thread just some posts below about this! You find more info there or probably if you check your service health in the admin portal!
Microsoft is currently working on it!

Adam

[#3]

I have the exact same issue and I am being asked by Microsoft support to check for possible issues within my network. Do you think it could be Networking related? @adam deltinger 

[#4]

Hard to say with little info, but if MS also stated this its probably best to just check it! Use this resource to start off:

https://docs.microsoft.com/en-us/microsoftteams/prepare-network

[#5]

@Dennis Serrano Creencia 

Same issue here. Impossible to connect to external users. Also the users show a Skype icon next to their name, which is not the case, I'm trying to send messages to users that are using Teams.

Also the domains are allowed to communicatie with each other. 

[#6]

@Kris_Coady same issue here

Teams Desktop App for Mac 1.3.00.9271

[#7]

@Dennis Serrano Creencia I fixed this by making sure my system clock was synced/up to date... probably one issue of many that can cause the error but worth checking.  

[#8]

@SWPSC 

Thanks! But there was a confirmed problem with Microsoft Team at the time I posted the problem.

[#9]

i had to change the date and time it was misconfigured, right after that it worked just fine @Dennis Serrano Creencia 

[#10]

@SWPSC  what steps did you take to re-sync the system clock? We're experiencing this issue at our org, and trying to find the source of the problem. Thank you!

[#11]

@Josiah_H, It was my local pc clock. The local PC was not set correctly (about 12 hours out). Once I corrected my local pc time Teams could connect.

By 'Sync' I simply meant I right clicked on my task bar clock, select 'Adjust Date/Time' and hit 'Sync Now' so it updated to the correct time. 

[#12]

@Dennis Serrano Creencia yes i also cleared the cache memory and also reinstall teams but still facing this problem.kindly help me

Regards

@rwdicspm2030832