01-16-2019 08:38 AM - edited 01-16-2019 08:42 AM
Hi,
I'm an IT Support and just recently I received many tickets about MS Teams having this notification "We ran into a problem. Reconnecting…"
This notification is recurring every 15 to 20 minutes and will be reconnected around after 5 minutes. I am supporting users globally so I'm sure that this is not device related problem.
I tried to sign out, uninstall MS Teams, restart the device, install the latest version from web and sign in. But still no luck.
Is there currently MS Teams issue right now?
Thanks!
01-16-2019 08:41 AM
Solution04-17-2019 09:05 AM
I have the exact same issue and I am being asked by Microsoft support to check for possible issues within my network. Do you think it could be Networking related? @adam deltinger
04-17-2019 09:09 AM
09-13-2019 03:02 AM
Same issue here. Impossible to connect to external users. Also the users show a Skype icon next to their name, which is not the case, I'm trying to send messages to users that are using Teams.
Also the domains are allowed to communicatie with each other.
05-19-2020 07:01 AM - edited 05-19-2020 07:17 AM
05-24-2020 06:12 PM
@Dennis Serrano Creencia I fixed this by making sure my system clock was synced/up to date... probably one issue of many that can cause the error but worth checking.
05-24-2020 11:49 PM
Thanks! But there was a confirmed problem with Microsoft Team at the time I posted the problem.
06-01-2020 09:10 AM
i had to change the date and time it was misconfigured, right after that it worked just fine @Dennis Serrano Creencia
09-24-2020 01:24 PM
@SWPSC what steps did you take to re-sync the system clock? We're experiencing this issue at our org, and trying to find the source of the problem. Thank you!
09-27-2020 04:31 PM
@Josiah_H, It was my local pc clock. The local PC was not set correctly (about 12 hours out). Once I corrected my local pc time Teams could connect.
By 'Sync' I simply meant I right clicked on my task bar clock, select 'Adjust Date/Time' and hit 'Sync Now' so it updated to the correct time.
12-15-2020 08:44 PM
@Dennis Serrano Creencia yes i also cleared the cache memory and also reinstall teams but still facing this problem.kindly help me
Regards