Jul 05 2022 04:16 AM
I have MS Teams installed on my laptop (MacBook pro) . I have an account on it I want to remove and use a different one. It keeps forcing me to login to the old account and won't let me add the new one. I have done this successfully on my iphone installation but can't make the change on the laptop.
Jul 05 2022 05:37 AM
@DNM001 : Hi, have you tried to delete old account from your MacBook ?
Select Finder > Applications > Utilities > Keychain Access.
Right-click the account that you want to remove.
Select Delete [account name].
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Jul 05 2022 05:48 AM
Thanks for trying but it had no effect. When I log in here I see all the accounts i have had, but when I load MS Teams it pushes up a notification saying it will send an access code to my last account, but won't let me do anything else at all. Its very weird. If I load Teams via the web rather than the app it works, as it does on my cell phone where I can select the account I want. I think the issues lies within MS Office online somehow. I may well just try and delete and reinstall, but i suspect that wot make any difference as it will pick up the old information,
cheers
david
Jul 11 2022 04:12 PM
Could you try to clear the Microsoft Teams cache.
If Teams is still running, right-click the Teams icon in the dock, and then select Quit, or press Command (⌘)-Q.
In the Finder, open the /Applications/Utilities folder, and then double-click Terminal.
Enter the following command, and then press Return:
rm -r ~/Library/Application\ Support/Microsoft/Teams
Restart Teams.
let me know if this fixed it :grinning_face:
regards,
Mitchell
Jul 18 2022 06:40 AM
Jul 23 2022 02:28 PM
Nov 23 2022 10:59 AM
Hi,
so, one way to go about this is to ignore to pop-up window forcing you to log in to your old work/university account and go to the Teams window -> Preferences -> Accounts and sign out of your old account (or at least add the account you want to use currently).
That worked for me.
Good luck.
Best,
Rudi