Nov 23 2020 02:02 AM
Hello;
Use case: Multiple sound source: ex. spotify and Teams call. I want to be on call and have music in background.
1. With wired (usb) headphones and teams desktop app - OK
2. With wired (usb) headphones and teams web app - OK
3. With wireless (BT) headphones and teams desktop app - NOK. All sounds are killed, just teams meeting.
4. With wireless (BT) headphones and teams web app - OK
Why teams desktop app kills sounds being connected by bluetooth and how to fix it?
Thanks.
Jan 02 2021 01:48 PM
Hi @Kamil970
Hard to say what the problem is. Microsoft have a certification program where audio devices are certified for Teams. They check quality of microphones and bluetooth connection before a device can be certified. One requirement is to use a bluetooth dongle to connect the audio device since the built-in bluetooth in the computer can be of low quality.
Check out certified devices here:
https://products.office.com/en-us/microsoft-teams/across-devices/devices/category?devicetype=36