When I look in my specific contact groups it shows some of the contacts as being offline but if i initiate a chat with them they show as online. But still in the contact group list they are showing as offline. why and now to resolve? I did remove a few and then re-add to the contact group and that worked but I don't want to have to do that for everyone!
Hello @mlindquist I found a post from our answers.microsoft.com tech support site that might offer some suggestions to help. If others from this community aren't able to offer more suggestions, I suggest you go to Answers, where authorized agents will work with you until your issue is resolved.