MS Teams Contacts show offline but they aren't

Occasional Visitor

When I look in my specific contact groups it shows some of the contacts as being offline but if i initiate a chat with them they show as online. But still in the contact group list they are showing as offline. why and now to resolve? I did remove a few and then re-add to the contact group and that worked but I don't want to have to do that for everyone! 


Any suggestions would be greatly appreciated!



1 Reply

Hello @mlindquist  I found a post from our tech support site that might offer some suggestions to help.  If others from this community aren't able to offer more suggestions, I suggest you go to Answers, where authorized agents will work with you until your issue is resolved.


Teams Shows Contacts Offline even when Online - Microsoft Community