MS Teams Contact Card Displaying Inaccurate Information

New Contributor

Hi good day!
 I like to ask for help.
I'm an Admin, we had these 3 specifics users in Office 365 that needs to change Mobile Phone,

as per checking when Changing the "Mobile Phone" data for each user both in Office 365 admin center it successfully, but when we view on Contact card in Microsoft teams of each user the "Mobile Phone " does not change and is not catching up with the information in admin center


note: these users are cloud only users (Office 365 users)

may if there are other ways?

2 Replies

Hello@ljlaureta,

 

here is Ahmed, a community visitor;)
Let me try to help you :)

 

There are a few things you can try:

    1. Clear the cache on the Microsoft Teams client on your device.

To clear the Teams cache on Windows, follow these steps:

      1. Close the Teams app.
      2. Press the Windows key + R on your keyboard to open the Run dialog.
      3. In the Run dialog, type %appdata%\Microsoft\teams and press Enter.
      4. Delete the Cache and tmp folders.
      5. Restart the Teams app.

To clear the Teams cache on Mac, follow these steps:

      1. Close the Teams app.
      2. Go to Finder.
      3. In the search bar, type ~/Library/Application Support/Microsoft/Teams/Cache and press Enter.
      4. Delete the Cache and tmp folders.
      5. Restart the Teams app.
Remember:
Clearing the cache can remove important data that is needed for the proper functioning of the app. It is not recommended to do this unless you are experiencing issues that cannot be resolved any other way.
    1. Check if there are any pending changes in the Azure AD Connect sync cycle. If there are pending changes, wait for the sync cycle to complete and check if the issue is resolved.

To check for pending changes in the Azure AD Connect sync cycle, you can follow these steps:

  1. Open the Azure AD Connect console.
  2. Click on the "Synchronization Service" icon.
  3. In the "Connectors" tab, click on the "Azure Active Directory" connector.
  4. In the "Connector Configuration" tab, check the "Delta Sync Cycle Status" field to see if there are any pending changes.

You can also check for pending changes by running the following PowerShell command:

Get-ADSyncScheduler

If there are pending changes, you will need to wait for the sync cycle to complete before checking if the issue is resolved. You can check the progress of the sync cycle by monitoring the "Sync Progress" field in the "Connector Configuration" tab or by running the following PowerShell command:

Get-ADSyncRunStatus


2. If the issue persists, you can try forcing a full sync of Azure AD Connect by running the Start-ADSyncSyncCycle -PolicyType Initial command in PowerShell. This will start a full sync of all objects in your Azure AD tenant.

Best of the best :)

Ahme:D

@Ahmed_Masoud97 

the steps provided is successful with end user intervention, right?

may I know if there steps or solutions that requires no end user intervention,
as an Administrator there will be times that we need to bulk update that need to reflect immediately in the User profile for instance the Mobile Number in the Contact card shall be updated by the admin

please see attached image for reference

thanks in advance

ljlaureta_0-1673153140444.png