Jan 03 2023 08:09 PM
Hi good day!
I like to ask for help.
I'm an Admin, we had these 3 specifics users in Office 365 that needs to change Mobile Phone,
as per checking when Changing the "Mobile Phone" data for each user both in Office 365 admin center it successfully, but when we view on Contact card in Microsoft teams of each user the "Mobile Phone " does not change and is not catching up with the information in admin center
note: these users are cloud only users (Office 365 users)
may if there are other ways?
Jan 03 2023 10:40 PM
Hello@ljlaureta,
here is Ahmed, a community visitor;)
Let me try to help you :)
There are a few things you can try:
To clear the Teams cache on Windows, follow these steps:
To clear the Teams cache on Mac, follow these steps:
To check for pending changes in the Azure AD Connect sync cycle, you can follow these steps:
You can also check for pending changes by running the following PowerShell command:
Get-ADSyncScheduler
If there are pending changes, you will need to wait for the sync cycle to complete before checking if the issue is resolved. You can check the progress of the sync cycle by monitoring the "Sync Progress" field in the "Connector Configuration" tab or by running the following PowerShell command:
Get-ADSyncRunStatus
2. If the issue persists, you can try forcing a full sync of Azure AD Connect by running the Start-ADSyncSyncCycle -PolicyType Initial command in PowerShell. This will start a full sync of all objects in your Azure AD tenant.
Best of the best :)
Jan 07 2023 08:48 PM
the steps provided is successful with end user intervention, right?
may I know if there steps or solutions that requires no end user intervention,
as an Administrator there will be times that we need to bulk update that need to reflect immediately in the User profile for instance the Mobile Number in the Contact card shall be updated by the admin
please see attached image for reference
thanks in advance