MS Teams - Coexistence Mode - SfBWithTeamsCollab

[Claus-Ole Olsen]

Hi

I have a SfB Hybrid setup, where I moved some On-Premise SfB user to Teams Only Mode

But have some problems when the MS Teams Only user start an chat

Scenario:
User A is the SfB Online user, with Teams Coexistence Mode set to TeamsOnly
User B is the SfB On-Premise user, with Teams Coexistence Mode set to SfBWithTeamsCollab

1:
User A start an chat to User B, but User B never see this chat in the SfB client.

User B is logon to MS Teams thru the Teams WebApp, and can see an increasing number on the web tap - one for each chat user A sent.
User B don't have any option to start chats from MS Teams

2:
User B start an chat to User A
User A receive the chat in MS Teams, and reply to this chat.
User B do receive the this in the SfB client.
Everything seems to work as expected.

Any ideas where I should look to fix scenario 1?

[#2]

Hi, I believe this doc will explain a lot.
https://docs.microsoft.com/en-us/microsoftteams/coexistence-chat-calls-presence

[#3]

Hi
It says if the originator is TeamsOnly, and the recipient is in SfB* mode, then it will be routed to the SfB client
But this fails in my case

[#4]

Try with the official support for a proper answer as to why the table says something different to what you’re experiencing.