Background:
We have integrated MS TEAMS into the ServiceNow platform for the Major Incident Module in our organization. This initiates an MS TEAMS conference call from the ServiceNow Major Incident form whenever a Major Incident is registered. Below are the action steps;
1. Service Desk open ServiceNow Platform
2. Open Major Incident Module
3. Create a Major Incident Ticket
4. 'Start a Conference Call' from ServiceNow.
The Challenge:
The problem now is that once participants are invited into the conference call and use the Conference Chat to communicate error messages and actively troubleshoot, the support members joining midway has NO VISIBILITY TO CHAT HISTORY.
The Ask:
I require assistance in this matter because it is a huge roadblock for the project. I'd appreciate some advice on how to tackle this situation. We want anybody joining anytime on a MS TEAMS Conference to have the ability to see the entire chat history.
