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MS Teams call sessions

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Occasional Contributor

Hello All,

 

Currently looking to pull the details MS Teams reports for end users whose conference calls voice issues, call drop issues.

My Org. facing lot of issues with voice quality  as we engage MS for the same but still no luck.

Any help really appreciated.

 

Regards

Anand Sunka

 

1 Reply
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Best Response confirmed by ThereseSolimeno (Microsoft)
Solution
Hi @ANAND_SUNKA

Use Call Analytics in the Teams Admin Centre to troubleshoot call quality problems with specific calls

https://docs.microsoft.com/en-us/microsoftteams/difference-between-call-analytics-and-call-quality-d...

As described

Call Analytics shows detailed information about the devices, networks, and connectivity related to the calls and meetings for each user in a Microsoft Teams or Skype for Business tenant account. Why did this user have a poor call this afternoon? With Call Analytics, an Office 365 admin or trained helpdesk agent can investigate the device, network, connectivity, and other factors related to a call to troubleshoot call quality and connection problems in Microsoft Teams and Skype for Business.

Hope that helps to answer your question

Best, Chris