MS TEAMS and Soft Phone Software

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Occasional Contributor

My company using UC-One through Evolve IP for our soft phone and have been using this software for years now. The IT department is starting to get tickets about when users are logged into the soft phone and in a meeting in TEAMs if they deny and incoming call from the Soft Phone it kicks them out of the meeting as well. Has anyone else experienced this or know how to fix the issue?

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