MS Shifts - users not updating in shifts group when updated

[jhcsnortham]

Hey all,

i have an issue where we have a shifts group etc however some of the users have been renamed and in everything else it has synced however in teams it shows as the old user and wont update regardless if web version or local install. if i create a new Shifts the users are there correct.

[#2]

Hi @jhcsnortham   If the community is slow to respond with suggestions, you might want to seek tech support assistance from answers.microsoft.com, where authorized Microsoft agents are available to troubleshoot issues until they are resolved.

[#3]

Hi, Encountering the same issue, did you find a solution?