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Monitoring call quality for meeting rooms

Copper Contributor

Hello,

 

I'm planning to use the callRecord API (https://learn.microsoft.com/en-us/graph/api/callrecords-callrecord-get?view=graph-rest-1.0&tabs=http) to monitor the call quality in my organization. Does the API include data about calls made by meeting rooms? even if there is no O365 user account or Domain user account logged into the device of the room?

2 Replies
best response confirmed by Louise1445 (Copper Contributor)
Solution

Hi @Louise1445 , Yes, the Microsoft Graph API's CallRecord resource provides information about call quality for calls made in Microsoft Teams, including calls made by meeting rooms. The API captures data related to audio and video quality, network statistics, and other relevant information for each call.

Even if there is no Office 365 user account or domain user account logged into the meeting room device, the CallRecord API can still provide data for calls made by meeting rooms. The API collects call records based on the call sessions themselves, rather than relying on individual user accounts.

To access call records for meeting room calls, you can use the CallRecord API endpoints and retrieve the necessary data using appropriate filters and parameters as described in the documentation you provided.

It's worth noting that you may need the necessary permissions and authentication to access call records through the Microsoft Graph API. Ensure that you have the required permissions and follow the authentication process outlined in the Microsoft Graph documentation to retrieve call records successfully.

 

 

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Great, thanks for the confirmation!
1 best response

Accepted Solutions
best response confirmed by Louise1445 (Copper Contributor)
Solution

Hi @Louise1445 , Yes, the Microsoft Graph API's CallRecord resource provides information about call quality for calls made in Microsoft Teams, including calls made by meeting rooms. The API captures data related to audio and video quality, network statistics, and other relevant information for each call.

Even if there is no Office 365 user account or domain user account logged into the meeting room device, the CallRecord API can still provide data for calls made by meeting rooms. The API collects call records based on the call sessions themselves, rather than relying on individual user accounts.

To access call records for meeting room calls, you can use the CallRecord API endpoints and retrieve the necessary data using appropriate filters and parameters as described in the documentation you provided.

It's worth noting that you may need the necessary permissions and authentication to access call records through the Microsoft Graph API. Ensure that you have the required permissions and follow the authentication process outlined in the Microsoft Graph documentation to retrieve call records successfully.

 

 

If I have answered your question, please mark your post as Solved

If you like my response, please give it a Like :smile:

Appreciate your Kudos! Proud to contribute! :)

 

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