Mobile Teams App not connecting to network

[CMcDonald85]

Hello,

Up until ~2 months ago, the mobile Teams app was working perfectly on my phone.  Now, whenever I try to log in, the message "Sorry, your device is offline" is shown under enter email, phone, or Skype line.  I have worked with IT at my work to find a solution, but we are stumped.  I've deleted and reinstalled my work profile and Teams more times than I can count.  At the same time as Teams not working, Outlook and all other Microsoft programs work just fine.

My phone is a LG G6 running Android 8.0.

[#2]

Other users working fine on 8.0? It says it should support previous 4 versions but 8.0 is pretty old at this point since and not sure if they could 8.1 as a major version or not. I’d check there first just to make sure. Not sure if upgrading android is possible on the device etc.

[#3]

Same here. It was working fine two weeks ago. Works fine in wifi but as long as I am on cell phone data it will receive and send messages but it won’t connect me to any meetings or let me call people. I am on an iPhone X

[#4]

@Mlozano at least it's not just me.  For me, I get the same error message when I'm on mobile data and on my works wireless network.  I just can't win.

[#5 · Accepted solution]

TRy again these days... it got fixed for me.... from one day to the other...@CMcDonald85