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gaffaneyk
New Contributor

Hello all,

 

We've recently starting our deployment of 365 and are running hybrid with exchange 2016 on prem, CU 11. We're wanting to take advantage of scheduling meetings and sending meeting invites to external recipients but from what we can tell. The "Meetings" tab is completely missing from the desktop app and from teams.microsoft.com? We have external and guest access enabled. But the tab is completely missing on all of our deployments. 

Also, when we go to add in more people for a web/video chat, there should be an option to copy the link so you can paste it in a email and send it to whomever, but that little link button isn't there either. Any idea/help would be greatly appreciated.

41 Replies

Hi,

 

I guess you are not using a Exchange Online Dedicated setup?

Have you tried to move a mailbox to Exchange Online, that could help you to see if the problem is Exchange related or if there is any policy in Teams that disables the Meetings app.

 

Check policies for a user, it could be that a policy that disables meetings are active. Or that a Global policy disables meetings. 

get-csonlineuser -identity user@contoso.com | fl *Teams*

 

Check logs in Teams desktop app, press CTRL+ALT+SHIFT+1 to download files. You should find something like "Meetings app removed" (I'm not sure about the exact phrase) and then above that you might find the reason.

 

Same here with CU11 and Hybrid. For a user with EXO i don´t have an issue while a user with it´s mailbox on prem can´t access meetings.

There are no policies assigned to the user.

I checked the logfiles in the web client&desktop Client (CTRL+ALT+SHIFT+1 )  and compared the ~70 values that contain *meeting*, but i didn´t find any explanation for this. 

 

 

Bug maybe, contact MS Support.

 

The documentations says that Create and View meetings are supported with Exchange on-premises with version Exchange 2016 CU3 or later.

I found another issue in the log:

 

2019-02-13T13:02:15.925Z Inf LayoutService: Removing calendar app bar as user mailbox is not discoverable

 

2019-02-13T13:02:16.152Z War PeopleService: Skipping priming search, since user mailbox is not disoverable
2019-02-13T13:02:16.150Z War calendarSyncService: User mailbox is not discoverable. Skipping sync
2019-02-13T13:02:16.150Z Inf Orchestrator: teamsAndChannelsOrchestrationStep has been started.

 

 

 

it seem´s that we also have some free/busy issues. I will check if there is a relation.

We haven't tried moving a mailbox to exchange online, we'll give that a shot and see if that makes a difference. I've looked through our policies and didn't see any options to remove or restrict access to the meetings tab. I also looked through the logs and couldn't find anything relating to the meetings tab/app being removed.

 

EDIT:
I did take another look and found a line relating to meetingcapability: false. But not sure where I would go to enable that to true.

 

Since the log writes that it can't find the mailbox I found a known issue with teams blocked in the EWS, doubt it is related but worth a try.

Check if EwsApplicationAccessPolicy is set to EWSAllowList and if so check what the EWSAllowLists and EWSBlockList are set to.

Get-OrganizationConfig | Format-List EwsApplicationAccessPolicy,Ews*List

Hi - has anyone got this working in Teams with mailbox on prem in Exchange hybrid?

Still no luck with getting this meetings tab to appear.

Found this on StackExchange, pasted here for readability (credits to user grayda)

Buried on a Microsoft support page is this section:

Issue: Missing Meetings icon in the left nav bar

Symptom: The Meetings icon on the app bar is currently only enabled for users whose mailbox is on Office 365 multi-tenant and a select few dedicated users whose mailbox location can be discovered using Exchange auto discovery. Microsoft Teams does not yet support mailboxes housed in Exchange on-premises and Exchange Dedicated. This is under investigation; however, there is no timing for delivering this capability.

Workaround: No workaround.

So essentially this feature won't show up if your mailbox is hosted on-site. It's being investigated, but with no timeline for getting it working.

I must be going crazy as I can't see this text on the support page that you've referenced?

I don´t think that this known issue still exists (the post you mentioned is from 2017). In general this should work. We´re in the progress of solving our EWS Problems which we have (Was blocked from outside because of the actual exchange security issue). When we´ve solved this I hope that the meeting button appears for on-prem maibox users again. IIf not i will open a case for this issue.

Support page now says this:
"Issue title Behavior / Symptom Known workaround Discovery date
Meetings not available
Meeting functionality is not available when Exchange Mailbox is hosted (homed) on-premises in version less than Exchange 2016 CU3.
Upgrade to Exchange 2016 CU3 or later for the on-premises deployment.
2/28/17"
Yeah, this was posted long ago :) 2016 CU3 required

I have a situation where all external invited members do not see the Meetings button in Teams. Looks like Microsoft can only do client integration if you use all Microsoft clients. Wake up: the world is bigger than that and meetings should work in general, not depend on MS only.

A lot of users are on those environments still. Teams could report: cannot find your calendar, check your mail administrator.

To get back to topic: In general it doesn´t seems to be a issue of CU11. I´ve updated a exchange org yesterday from CU10 to CU11 to test it and didn´t had issues to access the meetings feature with on-prem mailboxes. 

We're opening up a ticket with Microsoft about this, will report back once some progress is made.

FYI @gaffaneyk 

After we opened EWS Access from external, the meeting tab is available again for on-prem mailbox user.

Maybe you want to validate the EWS/Autodiscover and Hybrid Config via the Remote Connectivity Analyzer > Office 365 > Free/Busy Test. The steps which were tested here helped to analyze this general Habrid Issue.

@gaffaneyk Did you have any luck with this?

I have the same problem, missing meetings tab, but different environment.

exchange on premises and office 365 business premium.

how can I fix this?

@EugyStudent Do you have a Exchange hybrid setup and are you running  Exchange 2016 CU3 or later?

Hi @Linus Cansby , I have an exchange 2013 with office 365.

@EugyStudent Then I guess your mailbox is hosted on the Exchange 2013 server, so either move it to Exchange Online or upgrade from Exchange 2013 to Exchange 2016 or 2019.

I am on in Exchange 2016 v15.1 build 1261.35 (which I believe is later than CU3) configured in hybrid mode. Our mailboxes are all on-prem, but migrated from an Exchange 2007 -> 2013 -> 2016. We no longer have any 2007 or 2013 servers in out environment. Any ideas/advice of things to check?

@gaffaneyk 

 

Hi All,

 

Needs Win10 + office 2019 + office365 account for meeting tab?

@PonyChang168 

 

I have all 3 of those and I'm still missing the Meeting tab.  Our Exchange is on premise and the accounts are synced to Office 365 but not the mailboxes.  Is that a requirement?

@JMU Cloud Share  If you have all requirements and still no meeting tab I suggest that you contact Microsoft support.

@JMU Cloud Share  We are facing the same issue. Any luck with this on your end? Currently working with Microsoft Support. 

@Mark Riouxhas anybody resolve this issue?

We are experiencing the same issue with an on-premises Exchange 2016 CU12 in combination with an E1 O365 subscription with Skype for Business / Teams. 

 

The error we see in the logs is: Inf UserAppsStore: Skipped calendar app with isFirstParty as true. isMailboxDiscoverable: true

 

A recently created test user does not experience the issue while the older accounts do. We have submitted a ticket with Microsoft. 

Yes. We resolved our issue and now see the meetings tab via from our on-prem mailboxes. We solved it by adding a missing hostname to our Azure AD via powershell -MsolService. Once we added it and restarted teams client on our windows computer. We were able to see the meetings tab. @Elie_Daoud 

Yes. We resolved our issue and now see the meetings tab via from our on-prem mailboxes. We solved it by adding a missing hostname to our Azure AD via powershell -MsolService. Once we added it and restarted teams client on our windows computer. We were able to see the meetings tab.

@Mark Riouxwhat command did you execute exactly? We're having the exact same issue.

hello thak you for your reply, but I have the right domains in Azure AD and still no luck, any other ides?
hi Mark
what kind of hostname did you add? a domaine name like domain.com? Exchange server host name ?
@BenjaminMetz - So we ran diagnostics on our Teams client - generated logs via CTRL+ALT+SHIFT+1 the logs showed authentication issue via the meetings tab and Microsoft directed to us to verify our on-premise web service URL's as SPN in azure AD. Take a look at the link below and the section: Add on-premises web service URLs as SPNs in Azure AD https://docs.microsoft.com/en-us/office365/enterprise/configure-exchange-server-for-hybrid-modern-au... Once we added our missing URL. We then closed out of teams and re-open and the meetings tab was showing with all our calendar items.
hi Mark
we don't have a hybrid envoirment, only on-prems exchange

@gaffaneyk 

 

After many hours scouring the web for various answers, including the MS forums, I eventually found the simple answer myself by accident/trial and error.....

 

The newest version of TEAMS doesn't have the 'Meeting' icon. You now create them within the 'Calendar' icon instead. 🤦🏼‍:male_sign:

Which is inconsistent UX with the mobile app which still has it. Very inconvenient to have to go to Calendar.

@Mark Rioux 

 

Hi Guy please post our command. We have the same issue.

Thx

 

 

We are missing the tab also. I understand from some of the comments that the new version may not have it but I called MS yesterday for a conference bridge issue and the tech said that I was missing the Meetings TAB. They are going to call me today to troubleshoot. We have exchange 2016 CU12. @MB301 

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