Home

Missing or Delayed notifications

%3CLINGO-SUB%20id%3D%22lingo-sub-873447%22%20slang%3D%22en-US%22%3EMissing%20or%20Delayed%20notifications%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-873447%22%20slang%3D%22en-US%22%3E%3CP%3EI'm%20posting%20a%20new%20thread%20to%20draw%20some%20attention%20to%20this.%26nbsp%3B%20I've%20seen%20nearly%20a%20dozen%20times%20in%20our%20organization%20a%20Chat%20or%26nbsp%3B%40%20mention%20not%20reach%20the%20destination%20user%20on%20the%20desktop%20app.%26nbsp%3B%20No%20message%20in%20the%20thread%2C%20and%20no%20notification%20to%20go%20with%20it.%26nbsp%3B%20We%20have%20found%20that%20the%20message%20does%20show%20up%20on%20the%20portal%2C%20and%20if%20we%20quit%20the%20app%20and%20relaunch%2C%20the%20user%20then%20gets%20all%20updates.%26nbsp%3B%20Some%20other%20community%20members%20are%20reporting%20the%20same%20issue%20recently%3A%3C%2FP%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2FMicrosoft-Teams%2FWhy-are-some-people-consistently-not-getting-messages-in-Teams%2Fm-p%2F862009%2Fhighlight%2Ffalse%22%20target%3D%22_blank%22%20rel%3D%22noopener%22%3Ehttps%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2FMicrosoft-Teams%2FWhy-are-some-people-consistently-not-getting-messages-in-Teams%2Fm-p%2F862009%2Fhighlight%2Ffalse%3C%2FA%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EIs%20this%20a%20known%20issue%20that%20is%20being%20worked%20on%3F%26nbsp%3B%20I%20cannot%20move%20us%20off%20of%20Skype%20until%20I%20know%20users%20will%20consistently%20receive%20messages.%26nbsp%3B%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-873447%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3ETEAM%20CLIENT%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3ETeams%20notifications%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-908342%22%20slang%3D%22en-US%22%3ERe%3A%20Missing%20or%20Delayed%20notifications%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-908342%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F3938%22%20target%3D%22_blank%22%3E%40Eric%20Hepinstall%3C%2FA%3E%26nbsp%3BSame%20problem%20here.%20Soft%20launching%20Teams%2C%20but%20I%20am%20not%20getting%20notification%20of%20new%20messages.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-988487%22%20slang%3D%22en-US%22%3ERe%3A%20Missing%20or%20Delayed%20notifications%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-988487%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F3938%22%20target%3D%22_blank%22%3E%40Eric%20Hepinstall%3C%2FA%3E%26nbsp%3BSame%20issue%20here.%20Messages%20can%20take%20hours%20to%20be%20delivered.%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-994811%22%20slang%3D%22en-US%22%3ERe%3A%20Missing%20or%20Delayed%20notifications%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-994811%22%20slang%3D%22en-US%22%3E%3CP%3EI%20suspect%20that%20the%20message-handling-code%20are%20based%20on%20the%20same%20buggy%20code%20as%20Skype%20(Appversion)%20-%20If%20you%20are%20logged%20in%20on%20your%20phone%20AND%20computer%2C%20it's%20get%20screwed%20up.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThe%20only%20working%20Chat-application%20at%20the%20moment%20is%20the%20old%20Skype-For-Desktop.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-994929%22%20slang%3D%22en-US%22%3ERe%3A%20Missing%20or%20Delayed%20notifications%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-994929%22%20slang%3D%22en-US%22%3E%3CP%3EThanks%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F451742%22%20target%3D%22_blank%22%3E%40badass%3C%2FA%3E.%20That%20kind%20of%20makes%20sense.%20It%20may%20help%20us%20out.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1055233%22%20slang%3D%22de-DE%22%3ESubject%3A%20Missing%20or%20Delayed%20notifications%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1055233%22%20slang%3D%22de-DE%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F3938%22%20target%3D%22_blank%22%3E%40Eric%20Hepinstall%3C%2FA%3E%3CBR%20%2F%3E%3CBR%20%2F%3Esame%20here%20i'am%20working%20with%20the%20web-app%20(not%20the%20teams-client)%20and%20the%20teams-app%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1055839%22%20slang%3D%22en-US%22%3ERe%3A%20Missing%20or%20Delayed%20notifications%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1055839%22%20slang%3D%22en-US%22%3E%3CP%3Ejust%20a%20quick%20update%20-%20I%20took%20the%20risk%20and%20moved%20us%20to%20Teams%20only%20mode%20(no%20more%20Skype).%26nbsp%3B%20A%20few%20weeks%20in%20and%20we%20haven't%20had%20anyone%20report%20the%20long%20delay%20with%20messages%2Fnotifications.%26nbsp%3B%20Either%20MS%20fixed%20something%20on%20their%20end%2C%20or%20going%20Teams%20only%20helps.%26nbsp%3B%20Now%20that%20I've%20posted%20this%20I'm%20sure%20it%20will%20start%20happening%20again%20later%20today...%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1107783%22%20slang%3D%22en-US%22%3ERe%3A%20Missing%20or%20Delayed%20notifications%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1107783%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F3938%22%20target%3D%22_blank%22%3E%40Eric%20Hepinstall%3C%2FA%3E%26nbsp%3Bone%20of%20my%20co-workers%20has%20a%20similar%20issue%20in%20that%20the%20notifications%20are%20never%20delivered%20to%20him%20until%20he%20clicks%20on%20the%20teams%20app%2C%20at%20which%20point%20all%20the%20backlogged%20notifications%20appear%20and%20he%20can%20then%20see%20all%20that%20he's%20missed%20but%20was%20never%20alerted%20to.%3C%2FP%3E%3C%2FLINGO-BODY%3E
Highlighted
Eric Hepinstall
Contributor

I'm posting a new thread to draw some attention to this.  I've seen nearly a dozen times in our organization a Chat or @ mention not reach the destination user on the desktop app.  No message in the thread, and no notification to go with it.  We have found that the message does show up on the portal, and if we quit the app and relaunch, the user then gets all updates.  Some other community members are reporting the same issue recently:

https://techcommunity.microsoft.com/t5/Microsoft-Teams/Why-are-some-people-consistently-not-getting-...

 

Is this a known issue that is being worked on?  I cannot move us off of Skype until I know users will consistently receive messages.  

 

 

7 Replies
Highlighted

@Eric Hepinstall Same problem here. Soft launching Teams, but I am not getting notification of new messages.

Highlighted

@Eric Hepinstall Same issue here. Messages can take hours to be delivered. 

Highlighted

I suspect that the message-handling-code are based on the same buggy code as Skype (Appversion) - If you are logged in on your phone AND computer, it's get screwed up.

 

The only working Chat-application at the moment is the old Skype-For-Desktop.

 

Highlighted

Thanks @badass. That kind of makes sense. It may help us out.

Highlighted

@Eric Hepinstall 
same here
i'am working with the web-app (not the teams-client) and the teams-app

Highlighted

just a quick update - I took the risk and moved us to Teams only mode (no more Skype).  A few weeks in and we haven't had anyone report the long delay with messages/notifications.  Either MS fixed something on their end, or going Teams only helps.  Now that I've posted this I'm sure it will start happening again later today...

Highlighted

@Eric Hepinstall one of my co-workers has a similar issue in that the notifications are never delivered to him until he clicks on the teams app, at which point all the backlogged notifications appear and he can then see all that he's missed but was never alerted to.