09-24-2019 02:48 PM
09-24-2019 02:48 PM
I'm posting a new thread to draw some attention to this. I've seen nearly a dozen times in our organization a Chat or @ mention not reach the destination user on the desktop app. No message in the thread, and no notification to go with it. We have found that the message does show up on the portal, and if we quit the app and relaunch, the user then gets all updates. Some other community members are reporting the same issue recently:
Is this a known issue that is being worked on? I cannot move us off of Skype until I know users will consistently receive messages.
11-08-2019 03:49 AM
I suspect that the message-handling-code are based on the same buggy code as Skype (Appversion) - If you are logged in on your phone AND computer, it's get screwed up.
The only working Chat-application at the moment is the old Skype-For-Desktop.
12-09-2019 07:14 AM
just a quick update - I took the risk and moved us to Teams only mode (no more Skype). A few weeks in and we haven't had anyone report the long delay with messages/notifications. Either MS fixed something on their end, or going Teams only helps. Now that I've posted this I'm sure it will start happening again later today...
01-14-2020 08:19 AM
@Eric Hepinstall one of my co-workers has a similar issue in that the notifications are never delivered to him until he clicks on the teams app, at which point all the backlogged notifications appear and he can then see all that he's missed but was never alerted to.
03-02-2020 07:54 AM
@Eric Hepinstall I got also the feedback, that sometimes messages have a delay from 5-10 minutes. I have even one with around 1 day delay.
I then checked whether we have set Teams only or not. Unfortunately, we are already running on Teams only mode. I don't think, that this setting helps.
What is your experience so far (after 6 months?)
03-05-2020 11:07 AM
@AOEH_ We seem to be fine ever since switching to Teams only mode and disabling/uninstalling Skype from workstations. Unfortunately you might need to open a (never ending) ticket with MS.
Regarding the other issue some describe where notifications don't come through until opening the app, I don't think we saw that. I did see a few times where opening the web app somehow got the desktop app to "catch up", so something to try. Also, just make sure your status isn't somehow stuck on "do not disturb" or have Windows "quiet mode" enabled. Here's another similar thread https://techcommunity.microsoft.com/t5/microsoft-teams/teams-notifications-not-working-on-windows-10...