Oct 17 2019 05:55 AM - edited Oct 17 2019 05:59 AM
Oct 17 2019 12:08 PM
SolutionHi,
First of all try to get rid of desk phones and use your Teams client with a headset, I know it can be hard to learn some users to work that way but it will be better for them in the end.
To get your current phone numbers in to Teams you have two options, either with Calling Plans or Direct Routing. Calling plans are limited to some countries and it looks like you are located in USA and India, so for USA can can move your numbers to Microsoft and use Calling Plans and then Microsoft will be your telephone company. For India you can't get any numbers from Microsoft or move your current phone numbers to them so then you have to use Direct Routing, either you can setup this by yourself (or using a partner) or you can buy that service from a telephone company (maybe your current provider).
With Direct Routing the call will come in from PSTN to your telephone company and then to something called a Session Border Controller (SBC) that sends the call to Team, users can then answer the call in Teams.
https://docs.microsoft.com/en-us/microsoftteams/direct-routing-landing-page
https://docs.microsoft.com/en-us/microsoftteams/calling-plan-landing-page
You will be able to use Calling Plans or Direct Routing with O365 Premium or Essential licenses, you need Enterprise E1/E3 with Phone System Add-on or E5 licenses.
https://docs.microsoft.com/en-us/microsoftteams/teams-add-on-licensing/office-365-business-premium
If you want to use a desk phone there is currently three supported vendors, Yealink, Crestron, or Audiocodes. You can buy other brands that will use something called 3PIP but this will not be supported after July 2023. Poly also have a device listed as a deskphone called Elara 60, but this needs a mobile phone to work.
https://products.office.com/en-us/microsoft-teams/across-devices/devices/category?devicetype=34
Nov 14 2019 01:18 AM
Nov 14 2019 06:20 AM
@Linus Cansby Hi can i check if these desk phones will allow recording?
Nov 14 2019 07:12 AM
Currently the Teams native phones does not support recording. There will be support for recording of Teams calls with the new Call recording for compliance API, but using that (with a third-party tool) you will record all calls and the recording is not triggered by user.
In the Skype phones (3PIP) there was recording available to USB drive, not sure if that works with Teams.
Oct 17 2019 12:08 PM
SolutionHi,
First of all try to get rid of desk phones and use your Teams client with a headset, I know it can be hard to learn some users to work that way but it will be better for them in the end.
To get your current phone numbers in to Teams you have two options, either with Calling Plans or Direct Routing. Calling plans are limited to some countries and it looks like you are located in USA and India, so for USA can can move your numbers to Microsoft and use Calling Plans and then Microsoft will be your telephone company. For India you can't get any numbers from Microsoft or move your current phone numbers to them so then you have to use Direct Routing, either you can setup this by yourself (or using a partner) or you can buy that service from a telephone company (maybe your current provider).
With Direct Routing the call will come in from PSTN to your telephone company and then to something called a Session Border Controller (SBC) that sends the call to Team, users can then answer the call in Teams.
https://docs.microsoft.com/en-us/microsoftteams/direct-routing-landing-page
https://docs.microsoft.com/en-us/microsoftteams/calling-plan-landing-page
You will be able to use Calling Plans or Direct Routing with O365 Premium or Essential licenses, you need Enterprise E1/E3 with Phone System Add-on or E5 licenses.
https://docs.microsoft.com/en-us/microsoftteams/teams-add-on-licensing/office-365-business-premium
If you want to use a desk phone there is currently three supported vendors, Yealink, Crestron, or Audiocodes. You can buy other brands that will use something called 3PIP but this will not be supported after July 2023. Poly also have a device listed as a deskphone called Elara 60, but this needs a mobile phone to work.
https://products.office.com/en-us/microsoft-teams/across-devices/devices/category?devicetype=34