Jan 04 2022 08:31 AM
Hello Everyone,
I'm using an M1 Macbook Air and I have a Lenovo FHD webcam that is connected to the laptop via a dock. When I try video calls with the Teams Mac app the video appears laggy, almost like I'm in slow motion. Oddly enough, the video appears fine when testing it out in FaceTime and Microsoft Teams online on the same computer. Anybody run in to this in the past?
Thanks
Mar 02 2022 12:19 PM
@jimmysudo I am guessing that it might be these cams then.
If you use the Nexigo Cam Settings it will fix it to whatever you set the preview too.
Interestingly, I was using WebCamSettings for at least a year before I found the Nexigo branded one on the App Store. I think it is a re-wrapped version of the same code with the added preview button. Beware that showing the preview seems to default to the resolution you set it to in all apps. So I was running a web stream and connected to their Nexigo cam and it defaulted to 640x480, messed up all my WebCamSettings values, and I had to go in and change them on the fly dairying the broadcast. Not a great thing.
Mar 08 2022 02:09 PM
Mar 11 2022 08:27 AM
Mar 11 2022 08:38 AM
C'mon Microsoft! My setup works in Zoom, my setup works in Facetime, my setup works in Google Meet, my setup works in the teams web browser version.... But not in the one Microsoft app I actually really liked (until now). It seems a bit childish to punish Mac users.... JUST FIX IT @techoptimist
Mar 15 2022 01:03 AM
Apr 12 2022 01:33 AM
May 09 2022 02:26 AM
Oct 30 2022 10:05 PM
@coreylien The problem appears to be that Macs are forced to transmit low-res video (640x360) using software acceleration, whereas Windows computers transmit higher-res video using hardware acceleration. I cannot make my Mac use hardware acceleration at a higher resolution, so I am stuck with 640x360 !
Jan 05 2023 06:42 AM
Jan 12 2023 11:29 PM
I also had this issue on my Intel Mac Pro 2019. It seems solved after I did the following:
Close Teams. In Finder navigate to <home folder>/Library/Application Support/Microsoft/Teams and clear out all the folders with Cache. I don't know which one solved it, but I just removed all contents of all folders with Cache in the name. It now is not stuttering anymore.
Apr 03 2023 07:52 AM
@Pietert1905 Problem has been fixed with the latest version released in March (1.6.00.7354). From the MS Teams : "The product team has developed an update which is expected to be part of an update to the Teams client expect in early March which should address the issue which was related to a change to enable dynamic composition where we skip the composing of a frame if there are no changes. For Mac we need to lock the CVPixelBuffer that represents the composited frame. There was an issue where we were potentially missing the unlocking of a locked pixel buffer before we presented it to display. This resulted in the visual artifacts."
Problem is indeed fixed for me, no more video lag!