Apr 04 2022 03:36 AM
Apr 04 2022 03:36 AM
After Teams automatically updated to this version on my laptop, when I join a meeting all incoming video feeds are displayed/replaced by a plain white screen. I am confident it is a problem with this version of Teams because my colleagues on the same version have the same problem and I did not have it when I was on the previous version. (Laptops are running Win 10 Enterprise, mine is running version 10.0.19044, build 19044.)
This makes Teams completely unworkable as a video meeting tool. When will this be fixed please?
Apr 04 2022 04:11 AM
Apr 04 2022 04:15 AM
Apr 04 2022 04:27 AM
Apr 04 2022 04:40 AMSolution
Apr 04 2022 05:24 AM
Apr 04 2022 05:44 AM
Thanks for the replies and suggestions. I found another similar thread after posting; it suggests MS are working on a hotfix. Disabling the GPU acceleration (an option under Settings > General) and restarting Teams seems to have worked for me, for now at least.
Apr 04 2022 08:35 AM
Large Gallery works as a workaround too@TomDewar200
Apr 05 2022 06:10 AM
Apr 05 2022 07:05 AM - edited Apr 05 2022 07:08 AM
I got the same issue on Mac version 1.5.8768, with GPU disabled.
But videos work when starting the meeting and then become white.
In together mode, the incoming videos are working.
Apr 05 2022 08:28 AM
I have this same exactly problem with multiple users. Clearing the cache under AppData\Roaming\Microsoft\Teams seems to be a temporary fix, not a permanent one. This worked for a user for about one week before re-appearing. Hopefully Microsoft can get a permanent fix to this soon.
Apr 05 2022 10:08 AM
Apr 05 2022 11:34 AM
Apr 05 2022 12:17 PM
@Anthony_Powell are you on Mac? Can you list for me how you cleared your cache. It dint seem to work for me after clearing the cache, as well as downgrading to an older version of teams.
I did the following to clean the cache:
rm -rf ~/Library/Caches/com.microsoft.teams rm -rf "~/Library/Application Support/Microsoft/Teams/"
Apr 05 2022 02:28 PM
The best solution I found was to downgrade to an older version of Teams. Im using MacOS 12.3.
(where do we find older versions of Microsoft installers at Microsoft.com ?)
Apr 06 2022 07:15 AM
@TomDewar200 Same issue here. Clearing the cache helps, but only for a short time.
Apr 06 2022 08:07 AM
Apr 06 2022 12:56 PM