Jul 02 2021 08:05 AM
Hi,
For some reason, every time I try to change the icon associated to a Teams group, it either doesn't update, reverts to the default (i.e. no icon) or it randomly changes to another icon. Odd thing is, when I go back in to re-select the icon, it's already picked, so I can't update it again despite it being the wrong icon.
I've tried logging out and logging back in and I've tried from a fresh browser but still no luck. Changing icons seems to have a 2/10 chance of working.
Does anyone have any ideas on what the issue is or how to fix it?
Jul 02 2021 11:40 AM - edited Jul 02 2021 11:42 AM
Jul 02 2021 12:00 PM
Jul 02 2021 01:17 PM
Hi @CMcAuliffe I found this older thread on our Answers tech support site. Not sure if it will work for you: Adding a picture to the team and profile - Microsoft Community
Also, take a look at the Best Response in this past discussion thread from this community: Re: Cant change Team picture !! - Microsoft Tech Community
Hope there's a solution in there somewhere. If not, I recommend going to answers.microsoft.com directly, where agents can troubleshoot your issue until resolution.
Jul 04 2021 02:52 AM
Feb 22 2022 09:42 PM
Mar 06 2022 01:36 PM
Aug 19 2022 12:34 AM
@CMcAuliffe Hi, did you find a solution for this matter maybe?
it's a shame this still happens. I have this issue since 2020.
Aug 19 2022 12:40 AM
@SergioSelotiJr-RBS unfortunately not, weve since given up on setting classroom icons (we have around 215+ classes). It's a shame that a simple feature of switching icons to Microsoft's own selection of images is so buggy.
Jan 06 2023 04:12 AM
Jan 11 2023 02:50 PM
@TomCuffe Thank you so much - resizing with a small icon solved my issue!