Microsoft Teams status always offline

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MVP

We have this problem tenant wide, everybody in the company are not able to change the status, it is always to offline.

This thing it's happened one week ago, somebody else has faced this issue?teams.status.jpg

27 Replies
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Thanks for the info - despite changing to Islands mode and leaving it over the weekend, everyone's still appearing offline. I'll log a ticket.
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I'm having the exact same issue.  Was originally using SfB Online and Teams in Islands mode.  I used Powershell to change to one of the collaboration modes then a week later to Teams Only mode.  All my users now show as offline in Teams.  If I go back to Islands mode, I can use SfB to set my status (and Teams seems to follow it) but Teams doens't work independently.  

 

Wondering if going to a collaboration mode is what screwed it up.  Thinking I should have gone straight to Teams only at this point.

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Support has worked with me for a while on this, and seems to have the answer:

 

For some reason, setting the Islands policy which is the correct one, isn't updating an attribute. You can test this yourself - get-csonlineuser against someone and this is what the results *should* be on a working account:

 

TeamsUpgradeEffectiveMode : Islands
TeamsUpgradeNotificationsEnabled : False
TeamsUpgradePolicyIsReadOnly : None
TeamsUpgradePolicy : Islands

 

However, that last 'TeamsUpgradePolicy' was blank for me. You can test this fix by running this command:

 

grant-csteamsupgradepolicy -identity user@contoso.com -policyname islands -verbose

 

After doing this, waiting a minute for the result to show, then logging back into Teams, my account now shows as available.

 

You can of course fix all your users this way, but it's something Microsoft need to fix properly - hopefully we see that soon!

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Nice. Thanks for the follow up.
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That's great info Adam.  I actually before seeing this set all of my users by identity to 'upgradetoteams' and this actually fixed my problem as well.  When I ran your command against one of these users it showed  teamsupgradepolicy as upgradetoteams.  I had a few mailbox accounts that don't use skype or teams so I hadn't set their policies.  When I ran that command against them, teamsupgradepolicy was in fact NULL.

 

Simply seems that enabling this tenant wide just isn't working as intended (at least not consistently).

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Support have said they've fixed this everywhere now, and our users seem OK. Hopefully it's fixed for everyone else too.

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We seem to have this issue where status shows people offline and they don’t get notifications. Haven’t had time to investigate but we are Teams only no coexistence with Skype.
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