Microsoft Teams SIP gateway locations

[Rajen1290]

Hi all,

We have recently migrated to Teams and are now utilising our Skype 3PIP phones on the new Microsoft SIP gateway. When we sign in via aka.ms/devicelogin and enter in the code generated by the phones we get the following message:

"

You're signing in to teams sip gateway on another device located in Ireland. If this isn't you, close this page.

"

Sometimes it is Ireland and other times its Netherlands. I presume that this might be location of the SIP gateways (may be I am wrong about this!). 

This concerns our users as they think they are being directed to a non-approved site. If this is indeed the location of the gateways then does Microsoft publish an official list of their SIP sites so we have a better understanding and allay the fear of those logging in?

Many thanks,

Rajen 

[#2]

You really didn't say where the users are, so I'm saying that the location statement is incorrect. I believe that the problem might be the DNS that the phones are using. Microsoft uses a sophisticated geoDNS solution and the phones need to be able to resolve to a DNS that is local to the phones. This way they should get the SIP server nearest them.
For a multi-national organization that has locations in the US and Europe, if they are all using US DNS, then the Euro users can have issues getting to their closest access point.

[#3]

Hi Ed,

Thanks for the reply. I should have mentioned the all of the users are located within the UK. So would the location look correct?

Thanks.