Forum Discussion
Microsoft Teams Screen Sharing Freezing
I am new to Microsoft Teams and am using it for remote presentations in a university course. Our classes have been suspended because of COVID-19. This was going to be my go to tool for presentations but after this experience I am now hesitant to use it for this application. My first experience with screen sharing has not been great. Students are doing oral presentations and have PPT or video to share with fellow classmates. On all three occasions the screen has frozen up and we could no longer see the presenter. We still had audio but I had to continually reconnect the audio. The Teams meetings work great for just a general discussion but once you add in or try to use some of the features it appears a bit fragile. Has anyone else had this experience.
Our company is having the same issue. The issue has recurred in many Teams videoconferences held by our senior management team and other company Teams meetings. This is no small issue and a solution needs to be found by Microsoft. Considering switching our company to ZOOM, which I've never experienced the issue. Caper10
Hi Caper10
Can you please try to do the screen sharing from a different device or try a Web Application instead. I am suspecting that some of the application or the Anti-virus is blocking some of the content on the Microsoft Teams Application causing the application to freeze.
You can also try to share the screen from your mobile application and see if that works fine.
With Regards,
Satish U
Not unique to a device. I was in a meeting yesterday with 3 different presenters/device and the screen share froze on all 3 of them. RealTime_M365
- We experienced this with MS Teams as at 22 June 2020 and with Zoom on 21 June 2020. Sometimes when you stop and start sharing it works. Other times it does not.
I have experienced freezing as well. Usually with my Surface Pro when it gets hot after being on all day. I have not done student presentations yet, other than one-to-one conferences so I can't speak form experience on that. Caper10
I'm still new to Teams and in my meetings I have been sharing an excel file. If I share and select the document to share after just a couple of clicks the excel file would freeze and I couldn't do anything.
I have tried this instead:
Share the main screen in Teams, open the excel file and drag it over the main screen. So far this has worked for me. I no longer try to share the excel file itself.
Hope that helps!
SteveI had same issue on my dell latitude E6420, I have update my BIOS and SupportAssist software from dell to check all driver and registry issue.
It is working fine now from last few days.
We are seeing the same issue here. Any fix? Seems like a bug
Darwin JebhaMy colleagues and I are also all seeing the same issue. We are using Office Pro Plus 2013. I don't know if this is the issue. I hope MS sort it out soon otherwise we will all switch back to WebEx (we all switched to Teams at the start of the COVID crisis because WebEx got overloaded).
Caper10 Seeing same issue - sharing O365 Excel, screen freezes. Note that you can roll the mouse wheel, and the scroll bar updates, but the file contents does not scroll. Sometimes unlocks after a few minutes. We have to revert to Webex for sharing Excel files.
Go to Microsoft Teams User Feedback forum and "like" the following bug reports, and maybe we can get the Teams developers to start looking into this issue!
https://microsoftteams.uservoice.com/forums/908686-bug-reports/suggestions/38607973-freezes
I have been experiencing Microsoft Teams Screen Sharing Freezing in my Windows Desktop from mid may 2020. I have tried everything, including hard Windows Reinstall. Teams Screen Sharing was working ok before that date.
After a clean Windows reinstall Teams work ok. But as soon as it start getting the last updates it starts freezing. When I say freeze I mean physicall hard reset of the device is needed.
I also tried restoration points after every successfully Screen Sharing session after Windows clean reinstall. No way. As soon as I go back to the restoration point, the updates start coming and freezing comes back.
I am sure this is driver related issue and my organization is heavy relying on Teams for screen sharing. This is a real problem.
JorgeRamirez AGREE! We are ready to roll-out teams to our entire organization and this is a BIG issue.
I use the Teams app, but I do use Chrome for our ticketing system, and turning off hardware acceleration in Chrome worked for me
Tried turning off hardware acceleration in Chrome, tried sharing a monitor instead of an app, neither worked. It used to be just 50% of the time, now it's every single time. I'm going to have to reinstall. MS really needs to get a patch out on this, it's been well over a year, it's disrupting people's ability to work.
Reset all the Teams sharing permissions including screensharing.
Step 1: Quit TeamsStep 2: From Terminal "tccutil reset All com.microsoft.teams"Step 3: Launch teams and re-approve camera, mic & screen recordingdavygravypdx I get 'tccutil' is not recognized as an internal or external command,
operable program or batch file.davygravypdx that appears to be a mac/lynux terminal command.
