Microsoft Teams Rooms remote management issues

%3CLINGO-SUB%20id%3D%22lingo-sub-1388811%22%20slang%3D%22en-US%22%3EMicrosoft%20Teams%20Rooms%20remote%20management%20issues%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1388811%22%20slang%3D%22en-US%22%3E%3CP%3EWe%20have%2040%20Microsoft%20Teams%20Room%20systems%20(Lenovo%20ThinkSmart%20Hub%20500).%20I%20am%20unable%20to%20get%20remote%20management%20working%20and%20I%20need%20help.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThe%20%3CA%20href%3D%22https%3A%2F%2Fdocs.microsoft.com%2Fen-us%2FMicrosoftTeams%2Frooms%2Frooms-operations%22%20target%3D%22_self%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3Edocumentation%3C%2FA%3E%20states%3A%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CEM%3EFor%20example%2C%20you%20can%20enable%20Remote%20PowerShell%20as%20follows%3A%3C%2FEM%3E%3C%2FP%3E%3COL%3E%3CLI%3E%3CEM%3ESign%20in%20as%20Admin%20on%20a%20Microsoft%20Teams%20Rooms%20device.%3C%2FEM%3E%3C%2FLI%3E%3CLI%3E%3CEM%3EOpen%20an%20elevated%20PowerShell%20command%20prompt.%3C%2FEM%3E%3C%2FLI%3E%3CLI%3E%3CEM%3EEnter%20the%20following%20command%3A%20Enable-PSRemoting%20-force%3C%2FEM%3E%3C%2FLI%3E%3C%2FOL%3E%3CP%3EI%20can%20verify%20that%20I%20can%20reach%20the%20WinRM%20service%20with%20Test-WSMan%2C%20so%20a%20networking%20or%20firewall%20issue%20is%20not%20the%20cause.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26gt%3B%20Test-WSMan%20mtr-room1%3C%2FP%3E%3CP%3E%3CBR%20%2F%3Ewsmid%20%3A%20%3CA%20href%3D%22http%3A%2F%2Fschemas.dmtf.org%2Fwbem%2Fwsman%2Fidentity%2F1%2Fwsmanidentity.xsd%22%20target%3D%22_blank%22%20rel%3D%22noopener%20nofollow%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttp%3A%2F%2Fschemas.dmtf.org%2Fwbem%2Fwsman%2Fidentity%2F1%2Fwsmanidentity.xsd%3C%2FA%3E%3CBR%20%2F%3EProtocolVersion%20%3A%20%3CA%20href%3D%22http%3A%2F%2Fschemas.dmtf.org%2Fwbem%2Fwsman%2F1%2Fwsman.xsd%22%20target%3D%22_blank%22%20rel%3D%22noopener%20nofollow%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttp%3A%2F%2Fschemas.dmtf.org%2Fwbem%2Fwsman%2F1%2Fwsman.xsd%3C%2FA%3E%3CBR%20%2F%3EProductVendor%20%3A%20Microsoft%20Corporation%3CBR%20%2F%3EProductVersion%20%3A%20OS%3A%200.0.0%20SP%3A%200.0%20Stack%3A%203.0%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EHowever%2C%20when%20I%20try%20to%20access%20the%20device%20as%20%22mtr-room1%5CAdmin%22%20and%20the%20default%20passwor%20sfb%2C%20I%20get%20an%20access%20denied.%20The%20same%20credentials%20work%20locally%20with%20interactive%20authentication%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26gt%3B%20Invoke-Command%20mtr-room1%20%7B%20hostname%20%7D%20-Credential%20%22mtr-room1%5CAdmin%22%3CBR%20%2F%3E%5Bmtr-room1%5D%20Connecting%20to%20remote%20server%20mtr-room1%20failed%20with%20the%20following%20error%20message%20%3A%20Access%20is%20denied.%20For%3CBR%20%2F%3Emore%20information%2C%20see%20the%20about_Remote_Troubleshooting%20Help%20topic.%3CBR%20%2F%3E%2B%20CategoryInfo%20%3A%20OpenError%3A%20(mtr-room1%3AString)%20%5B%5D%2C%20PSRemotingTransportException%3CBR%20%2F%3E%2B%20FullyQualifiedErrorId%20%3A%20AccessDenied%2CPSSessionStateBroken%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThe%20device%20is%20brand%20new.%20No%20changes%20have%20been%20made%20except%20for%20renaming%20the%20device%20and%20configuring%20the%20Teams%20Room%20app.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-1388811%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EMicrosoft%20Teams%20Rooms%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E
Highlighted
Regular Contributor

We have 40 Microsoft Teams Room systems (Lenovo ThinkSmart Hub 500). I am unable to get remote management working and I need help.

 

The documentation states:

 

For example, you can enable Remote PowerShell as follows:

  1. Sign in as Admin on a Microsoft Teams Rooms device.
  2. Open an elevated PowerShell command prompt.
  3. Enter the following command: Enable-PSRemoting -force

I can verify that I can reach the WinRM service with Test-WSMan, so a networking or firewall issue is not the cause.

 

> Test-WSMan mtr-room1


wsmid : http://schemas.dmtf.org/wbem/wsman/identity/1/wsmanidentity.xsd
ProtocolVersion : http://schemas.dmtf.org/wbem/wsman/1/wsman.xsd
ProductVendor : Microsoft Corporation
ProductVersion : OS: 0.0.0 SP: 0.0 Stack: 3.0

 

However, when I try to access the device as "mtr-room1\Admin" and the default passwor sfb, I get an access denied. The same credentials work locally with interactive authentication

 

> Invoke-Command mtr-room1 { hostname } -Credential "mtr-room1\Admin"
[mtr-room1] Connecting to remote server mtr-room1 failed with the following error message : Access is denied. For
more information, see the about_Remote_Troubleshooting Help topic.
+ CategoryInfo : OpenError: (mtr-room1:String) [], PSRemotingTransportException
+ FullyQualifiedErrorId : AccessDenied,PSSessionStateBroken

 

The device is brand new. No changes have been made except for renaming the device and configuring the Teams Room app.

0 Replies