Microsoft Teams Rooms remote management issues

Regular Contributor

We have 40 Microsoft Teams Room systems (Lenovo ThinkSmart Hub 500). I am unable to get remote management working and I need help.


The documentation states:


For example, you can enable Remote PowerShell as follows:

  1. Sign in as Admin on a Microsoft Teams Rooms device.
  2. Open an elevated PowerShell command prompt.
  3. Enter the following command: Enable-PSRemoting -force

I can verify that I can reach the WinRM service with Test-WSMan, so a networking or firewall issue is not the cause.


> Test-WSMan mtr-room1

wsmid :
ProtocolVersion :
ProductVendor : Microsoft Corporation
ProductVersion : OS: 0.0.0 SP: 0.0 Stack: 3.0


However, when I try to access the device as "mtr-room1\Admin" and the default passwor sfb, I get an access denied. The same credentials work locally with interactive authentication


> Invoke-Command mtr-room1 { hostname } -Credential "mtr-room1\Admin"
[mtr-room1] Connecting to remote server mtr-room1 failed with the following error message : Access is denied. For
more information, see the about_Remote_Troubleshooting Help topic.
+ CategoryInfo : OpenError: (mtr-room1:String) [], PSRemotingTransportException
+ FullyQualifiedErrorId : AccessDenied,PSSessionStateBroken


The device is brand new. No changes have been made except for renaming the device and configuring the Teams Room app.

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