Microsoft Teams Rooms fresh installation error on Surface Pro 4 (4.4.41.0)

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New Contributor

As both the Surface and Office365 support departments keep pointing fingers and don't take ownership of this issue I have decided to try my luck here.

 

We are trying to install Microsoft Teams Room 4.4.41.0 on a Surface 4 Pro tablet in combination with Logitech SmartDock system, we have created the USB stick with all necessary requirements (W10 Enterprise 1903 VLSC + 32GB Stick + CreateSrsMedia.ps1 script) and this is all installed without error.

 

After using the USB stick on the Surface Pro 4, Windows is being installed but throws the error message below right after the W10 installation.

 

'The computer restarted unexpectedly or encountered an unexpected error. Windows Installation cannot proceed. To Install Windows, click "OK' to restart the computer, and then restart the installation'

 

Does anyone have the same issue? Anyone able to help?

 

Much appreciated!

2 Replies
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@ThereseSolimeno 

 

Thanks, appreciate your reply.

 

We ended up replacing the Surface and the issue was immediately resolved.